Clinical Service Representative I - Neurological Surgery - New Patient Referrals

Jan 13, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 515488
Work type: Staff Full-Time
Location: Alachua
Categories: Administrative/Professional, Health Profession, Veteran's Preference Eligible
Department:29190000 - MD-NEUROLOGICAL SURGERY

Advertised: 11 Jan 2021 Eastern Standard Time
Applications close: 24 Jan 2021 Eastern Standard Time

Classification Title:

Clin Svc Representative I

Job Description:

The Department of Neurosurgery is seeking a responsible, courteous, energetic candidate to join our team as a Clinical Service Representative I for the New Patient Referral Team. As our Clinical Service Representative I, your will responsibilities include: interaction with new patients via telephone, scheduling new patient appointments, obtaining all new patient information and generating medical record numbers. This position may assist with verifying insurance and co-pay information.

The successful candidate will display impeccable phone etiquette at all times, have previous customer service experience, be detail oriented, and have a demonstrated ability to interact with both patients and physicians in a professional and empathetic manner.

This position is located off-campus in the SW Gainesville area.

Advertised Salary:

$15-$16.20 per hour, commensurate with qualifications and experience.

Minimum Requirements:

High school diploma or equivalent.

Preferred Qualifications:

  • Customer service experience including phone etiquette
  • EPIC experience
  • Knowledge of medical terminology
  • Demonstration of strong organizational skills

Special Instructions to Applicants:

For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references.

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This is a time limited position.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:


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