OPS Customer Service Specialist (SFA- Case Management Center)

Location
Main Campus (Gainesville, FL)
Posted
Jan 13, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 515461
Work type: Temp Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Administrative/Professional, Office/Clerical, Student Affairs/Services
Department:06010000 - EM-SFA ADMINISTRATION

Advertised: 11 Jan 2021 Eastern Standard Time
Applications close: 18 Jan 2021 Eastern Standard Time

Classification Title:

OPS Customer Service Specialist (SFA- Case Management Center)

Job Description:

The Office of Student Financial Aid is seeking an OPS full-time employee in the Financial Aid Case Management Center.

Job responsibilities will include, but are not limited to: providing financial aid advising services to prospective and current students and parents covering all aspects of the financial aid process at UF. This includes working with clients extensively at our public information lobby location, in the administration and case management center, by telephone, and through email correspondence. Applicants should possess a positive attitude and a willingness to learn about all aspects of the financial aid process, as strong customer service is a fundamental component of this position.

The work hours are Monday through Friday, 8:00am to 5:00pm (40 hours per week).

Advertised Salary:

$14.00 per hour

Minimum Requirements:

High School diploma or equivalent

Preferred Qualifications:

  • Excellent Customer service and communication skills
  • Able to work in fast-paced environment
  • Knowledge of a personal computer
  • Knowledge of financial aid policies and regulations

Special Instructions to Applicants:

This is a time-limited position.

All applicants must upload the following documents to be considered for the position.

  1. Resume
  2. Cover Letter
  3. List of References

Applications must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:

No

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