Academic Success Case Manager (temporary)

Job description

Position Title:

Academic Success Case Manager (temporary)

Position Approval Date:


Is this position budgeted?:


Is this position an essential position?:


About Susquehanna:

As a living, learning and working community, Susquehanna University affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply. Susquehanna University is an Equal Opportunity Employer.

Susquehanna University is a national liberal arts college committed to excellence in educating students for productive, creative and reflective lives of achievement, leadership and service in a diverse, dynamic and interdependent world. Its more than 2,300 undergraduates come from 35 states and 22 countries, and all students study away through Susquehanna’s unique Global Opportunities program. Susquehanna University’s 325 acre campus, noted for its beauty, is located in Selinsgrove, Pennsylvania, 50 miles north of Harrisburg in the scenic Susquehanna River Valley, about a three hour drive from Philadelphia, Washington, D.C., and New York City. For more information, please visit

Position Summary:

Job Summary
This position works collaboratively with the Center for Academic Success team to help manage student cases with a strong focus on students with disabilities. The Case Manager will manage a student caseload, address student needs who have academic issues, and maintain high student contact.
Specific Responsibilities
•Provide special outreach and support to students who are on academic probation and are at risk for academic suspension.
•Disseminates notifications/information to faculty about student’s approved accommodations.
•Provide special outreach and support to students who are marked at-risk in SU’s online advising management system (e.g., EAB Navigate).
•Collect, evaluate, and record information about students and monitor unresponsive students to update the Center for Academic Success team.
•Provide referrals to support services within the university as well as the local community
•Create and implement communication plans to students academically at-risk, utilizing social media and other effective delivery methods.
•Collaborate with the Director of Disability Services to manage cases for students with disabilities and other disability services-related projects.
•Collaborate with tutoring and transitions staff to manage cases or students on academic warning, probation, and other academic risks.

Required Qualifications:

Knowledge, Skills, Abilities
Knowledge of current issues and emerging trends regarding persistence and retention of students; Ability to address and respond to the needs of a diverse student population. Ability to manage multiple tasks; skills in written and verbal communication, including formal presentation to groups, demonstrations to individual faculty and staff, and directing student clients; ability to maintain confidentiality and understand related regulations (e.g., FERPA); and capable of maintaining attention to detail and professional interactions.

Education and Experience
Bachelor’s degree and 2 years of relevant experience required.

Physical Demand
Position requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Working conditions are indoor.

Prefereed Qualifications:

Education and Experience
Master’s degree preferred.

Experience assisting students with disabilities that affect academic performance, in collaboration with student program implementation preferred.

Benefits Eligible:


Number of Months:


Additional Work Schedule Details?:

Through May 31, 2021.



Posting Date:


Closing Date:


Open Until Filled:


Posting Number:





Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 1/12/2021
Application Due: 4/12/2021
Work Type: Full Time