Client Computing Lab Specialist #495150
Client Computing Lab Specialist #495150FTE:
Library Services DeptJob Summary/Basic Function:
Support daily operation of lab computing and print facilities. Assist with implementation of technologies and practices to continuously improve the effectiveness of service delivery and expand service offerings. Install, deploy, upgrade, and maintain software, and hardware as it relates to the computing lab facilities. Must be willing to work flexible schedule as needed.
•Facilitates technical support for Library, faculty, staff, and students. Assists in the submission (and tracking) of service request and problem tickets to the central IT service desk.
•Install, diagnose, maintain, and repair a variety of software and hardware, including workstations, mobile devices, printers, and networked peripherals.
•Recommend, schedule, and perform lab computing hardware and peripheral equipment improvements and upgrades.
•Provide excellent customer service by assisting customers with the use of computer labs and print services.
•Maintains a precise inventory and thorough records for computers, hardware, software licensing agreements, maintenance schedules, and all other equipment.
•Establish and maintain effective communication with customers, other technology specialists, and vendors.
•Work collaboratively in teams on a variety of projects.
•Performs other related duties as assigned.
Education and Experience:
•Associates degree in related area plus 2 years’ experience.
•A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
•Working knowledge of current operating systems including Windows and Mac OS, Microsoft Office, printers, basic multimedia systems and email applications.
•Technical knowledge of networked and standalone PC and MAC software, Windows registry, file systems and network concepts.
•Knowledge of basic computer troubleshooting techniques for Windows and MAC OS.
•Ability to listen to customers, and quickly analyze, identify root cause, and resolve problems using creative solutions.
•Excellent customer skills with the ability to quickly analyze and resolve problems
using creative solutions.
•Conduct research on computer issues, technologies, and products to identify and recommend innovative solutions.
•Excellent written and verbal communication skills.
•Ability and willingness to work cooperatively with a diverse population.
•May be required to move, lift materials and equipment weighing up to 25 pounds.
•Works with moderate supervision.
Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.Veteran's Preference Statement:
Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.Security Sensitive Statement:
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.Salary:
01/29/2021Open Until Filled: