Student Success Navigator

Job description

Posting Number::


Position Title::

Student Success Navigator

Classification Title:

Administrative Services Technician

Min Salary:

$ 32,354

Max Salary:

$ 37,207

Salary Type:



NE = Non-Exempt

Position Summary::

Under general supervision of the Student Success Lead Navigator, provide excellent customer service by assisting the students, faculty, and general public in all aspects of their interaction with Rowan-Cabarrus including providing information about courses, certificate programs, registering students via telephone, fax, e-mail and in person, and other forms of electronic communications. Prepare appropriate forms and solve enrollment discrepancies. Maintain a caseload of students to assist through the enrollment process.

Provide general information to the students, faculty, and public regarding procedures related to certificate completions, VA benefits and financial assistance. Provide ideas and input on methods to improve the services that enhance the student experience.

Provide Lead Navigator with daily activity business reports that accurately document business activity at the center. Other duties as assigned."

Staff Required Education/Experience::

High School Diploma or equivalent (G.E.D.), and two (2) years of clerical, customer service, or office experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Desired Education/Experience/Skills::

Associate Degree in Business or related area. Higher education experience and Colleague experience is preferred.


Student Success - Onboarding

Work Hours::

M-Friday 8:00am – 5:00pm. Work week will be split between North and South campus.

Posting Date::


Closing Date::


Open Until Filled:


Duty and Responsibility::

1.Provide preliminary assessments of an applicant’s enrollment readiness while maintaining a caseload of applicants and students. Proactively engage with applicants to develop an onboarding plan.

Duty and Responsibility::

2.Serve as the first point of contact for students, faculty, and community members at the Navigation Station (front desk welcome desk).

Duty and Responsibility::

3. Performs other duties of a similar nature or level.




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Job No:
Posted: 1/12/2021
Application Due: 1/27/2021
Work Type: Full Time