Collection Specialist

Job description

Title:Collection Specialist Job Category:Civil Service Location:Chicago Description:University of Illinois System
Student Financial Services & Cashier Operations
Collection Specialist

The University System Office seeks a Collection Specialist to under the Assistant Director’s supervision, initiate activities and procedures to maximize collection of delinquent student and non-student receivables and delinquent campus-based student loan accounts in accordance with the overall objectives, goals, policies and regulations established by the University and University Student Financial Services and Cashier Operations (USFSCO). Additional responsibilities include:

Duties:1. Initiate, document and manage collection activities for an assigned portfolio of delinquent student and non-student accounts receivable and delinquent campus-based student loan accounts. 25%

2. Contact debtors by phone, email and letter regarding repayment of their delinquent University of Illinois student and non-student receivable account and delinquent campus-based student loan account. Meet the monthly call goal that is set forth every fiscal year. 25%

3. Confer with campus assessing units and external collection agencies to negotiate resolution of disputed or problem accounts. 10%

4. Research and implement advanced tools for skip-tracing debtors for whom the University of Illinois does not have a current address or phone number; document and monitor the success of these skip-tracing tools, and make departmental recommendations regarding the most effective tools. 5%

5. Assist the Assistant Director of Student Loans and Collections with facilitating and overseeing accounts receivable collections/campus based loan collections including developing new policies and procedures to promote the overall success of collection efforts. 5%

6. Monitor debtor compliance with monthly payment agreements and coordinate follow-up communications with debtors who default on their agreements. 5%

7. Review collection activity and performance on assigned portfolio of delinquent student and non-student accounts receivable/campus based student loan accounts; prepare and submit to the Assistant Director monthly management reports of collection activity and performance; recommend follow-up collection activities to enhance collection performance. 5%

8. Enforce, implement and comply with all pertinent federal, state, institutional and program rules and regulations regarding University of Illinois debt collection. 5%

9. Identify and report problems, trends and customer feedback to the Assistant Director. 5%

10. Perform other collection related duties as assigned. 5%

11. Perform basic accounting and payment application and security functions related to collection activity. 3%

12. Assign and/or assist with clerical duties including correspondence, data entry, sorting mail, filing, etc. 2%

Qualifications:Minimum Qualifications:

1. Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:

collection, consumer credit, or business experience that required knowledge of collection methods and procedurescollege course work that included courses in finance, accounting, business administration, business management, or a closely related field30 semester hours equals one (1) year (12 months)60 semester hours or an Associate's Degree equals two (2) years (24 months)90 semester hours equals three (3) years (36 months)120 semester hours or a Bachelor's Degree or higher equals four (4) years (48 months)

2. One (1) year (12 months) of collection experience comparable to the Collection Representative level or in other positions of comparable responsibility

To Apply: For fullest consideration, please complete an online application by going to

Please upload all valid certifications and transcripts within the document section of your online application.

All civil service positions require an exam. You will be required to report in person for this exam.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to [email protected]

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: CC2278 - Collection Specialist - JKN

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied.

For fullest consideration, the above mentioned requirements must be submitted no later than Monday, January 25, 2021.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

Close Date:01/25/2021




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Job No:
Posted: 1/12/2021
Application Due: 1/25/2021
Work Type: Full Time