Job description

Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet® organization
  • Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance!

Duke Primary CareCertified Medical Assistant Occ Summary

The Medical Assistant, Certified functio ns as an integral member of theinterdisciplinary healthcare team in prov iding direct patient care. TheMedical Assistant, Certified performs rout ine administrative and patientcare supportive duties in a Health System medical practice that assistmedical and/or nursing staff in the examinat ion and treatment ofpatients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities:The CMA tak es medical histories and records vital signs, explainstreatment procedur es to patients, and prepares patients for examinationsand procedures.Pat ient care support responsibilitiesmay include assisting the medicaland nursing staff during examination and procedures, collecting andpreparing laboratory specimens, performing basic laboratory test in theclinic/off ice, taking electrocardiograms, removing sutures/ staples,changing sterile and non-sterile dressings, promoting patient/familyunderstanding of t he educational content and his/her involvement in theplan ofcare, and d ocumenting in the patient record.Other clinical support responsibilities include disposing ofcontaminated supplies, instrument processing, high level disinfectionand sterilization of medical instruments, telephoning prescriptions to apharmacy, preparing and administering medications as d irected by aphysician, and authorizing drug refills as directed. Perform s otherclinical functions as delegated and supervised by the physician.A dministrative responsibilities:The CMA greets patients, answers telephon es, schedules appointments toinclude arrive appointments in MaestroCare, checkout patients, andreferral scheduling; arranges for hospital admiss ions and laboratoryservices, updates and files patient medical records, fills out insuranceforms, handles billing, bookkeeping to include receiv ing copays andcollections on account balances; correspondence, and order ingclinicaland clerical supplies and forms. Performs other administrati ve duties asdirected.May be requested to be a liaison for clinic activit ies such as JointCommission and falls and/or participate in clinic commi ttees.

Knowledge, Skills and Abilities

Good customer service skills.Work requires the ability to understand and follow oral a nd writteninstructions generally acquired through a high school educatio n andmedical assistant programming.Heavy lifting and the ability to tran sport stretcher and wheelchairpatients may be required.Working knowledge of sterile techniques and special procedures that areapplicable to work performed.Working knowledge of procedures and techniques involved in ad ministeringroutine and special treatmentsto patients.Working knowledge of sanitation, personal hygiene and basic health andsafety precautions a pplicable for work in a clinic setting. Workingknowledge of infection co ntrol procedures and safety precautions.Age specific competencies.Daily clinicpreparation process; registration, scheduling, chargeposting, ord er entry. Able to document and communicate pertinentinformationAbility t o establish and maintain effective working relationships withpatients an d clinic staffTyping skillsMedical terminologyLevels II and III -- Abili ty to independently seek out resources andwork collaboratively

< h3>Level Characteristics


Minimum Qualifications


Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the AccreditingBureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.


Level I -- No experience required. Level II -- Must have at least 1 year of clinical experienceas a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




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Job No:
Posted: 1/12/2021
Application Due: 3/13/2021
Work Type: Full Time