Student Success Navigator

Job description


Primary responsibility is for the retention and completion of students. The Navigator is held accountable for the achievement of student retention and completion goals. The Student Success Navigator will provide direct services to students in support of the College’s TCS2 (Total Commitment to Student Success) efforts to increase student persistence, retention, certificate/degree completion and successful transfer. This person will operate in a case management student services role focused on retention management, outreach and intervention. Routine occasions where this position will be required to work more than a 40 hour week. This position also supports the Corrections Education Program (CEP), therefore this position may be required to travel with regional directors to the correctional facilities to assist with student needs.

Essential Functions

Include the following. Other duties may be assigned:

  • Achieve individual student caseload retention and completion goals as established by the college.
  • Assist with the planning and implementation of all retention related events.
  • Carry out and be accountable for individual caseload outreach and intervention plan milestones including:
  • Creation and management of Yes/No/Maybe tracking dashboard.
  • Follow the Outreach and Intervention plan; including the meeting of assigned deadlines.
  • Welcome letter to student no later than 2 weeks post-NSO
  • Monthly registration tracking with follow-ups
  • Monthly financial milestones outreach to determine if student has financial aid and can pay bill.
  • Recruit back for: registered fall not fall, registered winter not fall, registered spring not fall.
  • Minimum one face to face student contact per semester (off campus visits/meetings with students may be necessary).
  • Navigators must be able to utilize professional discretion distinguishing a meaningful contact.
  • Welcome/ welcome back email to all students within the first two weeks of the each semester.
  • SEM 140 classroom visits each semester.
  • Early?alert system: Retention Alert or other as assigned.
  • JetStream schedule approval and long term planning based on appropriate pace and progress of individual student.
  • Attend conferences and meetings to stay current on industry trends and best practices.
  • Utilize personalized Yes/No/Maybe tracking dashboard to retain and recruit back current students to the college.
  • Meet accountability measures for frequency and type of student contacts including phone calls, emails, off campus visits/meetings, classroom visits, and other.
  • Create individualized Academic Recovery plans for at risk students.
  • Guide students to develop personal accountability for their decisions and an understanding of how those decisions impact their success.
  • Empower students to develop and accomplish their personal, academic, and professional goals.
  • Maintain current knowledge of academic and occupational degree requirements, graduation requirements, transfer requirements and pre-requisite requirements to advise students toward completion.
  • Exercise professional discretion and judgement, to help students create a personal completion plan. Advise students regarding course registration, admissions process, financial aid, career services and other related topics, as needed.
  • Refer students to appropriate internal and community-based programs and support services. Initiate contact with faculty, ombudsman, Center for Student Success and other departments to assist students with questions and needs utilizing a total case management model.
  • Manage early alert interventions for respective caseload.
  • As assigned, serve as a liaison with JC’s occupational and academic departments. Attend departmental and advisory meetings to remain current on program offerings, career/occupational outlook and other departmental information. Relay pertinent information back to Student Services as appropriate.
  • Develop student success, retention, and completion materials and presentations to support individual and group sessions.
  • Serve on internal committees designed to improve Institutional quality and serve as a College representative for various community committees and associations.
  • Maintain accurate records (including electronic records) of interactions with students. Routinely report statistics designed to measure departmental progress (CASM, JetStream, Yes/No/Maybe, etc.).
  • Understand the institutions interpretation of FERPA rules for the release of student information.
  • Travel as needed to correctional facilities to support CEP program; as such will need to pass a LEIN (Law Enforcement Information Network) clearance.
  • Responsible for understanding, supporting and actively demonstrating the College’s beliefs, values, mission and vision and being in agreement to be evaluated by same.
  • Responsible for understanding that this position has been identified as a Campus Security Authority (CSA) position. You must complete the annual Clery Act training, for and act as, a Campus Security Authority
  • SUPERVISORY RESPONSIBILITIESThis position may coordinate the peer advising mentors and student workers.


    Internal: Frequent contact with registration/records, admissions, financial aid, business office, multicultural affairs, student life, student housing, institutional quality and effectiveness, information technology and academic department staff in information sharing/gathering and problem solving capacity. Regular contact and collaborative work with other staff, faculty, and administration members.

    External: Frequent contact with students, prospective students and general public. Regular contact with

    JC off campus staff and community partners. Some contact may be required with state and federal


    Minimum Qualifications

    Bachelor’s degree (B.A. or B.S.) from four-year college or university in a related field and a minimum of two years full-time, direct, paid experience in higher education, retention management, or case management. Valid Michigan Driver’s license. Ability to pass a LEIN (Law Enforcement Information Network) clearance.

    Knowledge of:

    Presentation methods and techniquesProject planning, goal setting, and group dynamics Personal computer and associated office softwareCustomer service techniques including excellent phone skills and technology related communication skills Skills and Abilities to:

    Must be comfortable traveling to and conducting off campus visits/meetings with students Ability to routinely work over 40 hours.Ability to multi-task and handle high volume student interactions during peak periods.Self-motivated to perform job duties and meet goals without extensive directionSpeak effectively and confidently in front of large, small and diverse groupsWrite routine correspondence clearly and concisely, providing well-thought out detailsAssess situations, identify problems, propose solutions, develop strategies for improvement and demonstrate follow-through with minimal supervision.Perform data entry and retrieval and utilize complex computer programs and software. Read, interpret, and memorize policies, protocols and guidelinesRemain flexible, patient, and creativeCompute rate, ratios, and percent and develop and interpret graphsWork with confidential information related to the position.


    Education or Experience: Master’s degree from a regionally accredited university.

    Previous experience developing and implementing outreach plans and success strategies.

    Skills and Abilities to:

    Create and run database queriesKnowledge of:

    Academic programs and requirementsCollege and department policies and procedures

    EMPLOYMENT QUALIFICATIONSTo perform this job successfully, an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    Language SkillsExcellent written and verbal communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with groups of customers or employees of organizations.

    Reasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle or feel. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and color vision.

    WORK ENVIROMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.

    “This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.”

    Supplemental Information

    Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

    It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.

    When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

    The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.

    Final candidates will be subject to a criminal background as part of the employment process.

    If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

    Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

    A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years (2014-2016) for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

    Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.




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    Job No:
    Posted: 1/12/2021
    Application Due: 1/25/2021
    Work Type: Full Time