Job description

Reporting to the Executive Director for Advancement Services, The College of New Jersey is seeking a CRM System Administrator. This role will be primarily responsible for providing data management of the alumni, student, and donor database - The Raiser's Edge/NXT. The incumbent will be the primary person performing system updates and providing technical expertise in integration with external platforms. The CRM Administrator will oversee and manage the entire database and gift administration process, establish business rules and ensure data accuracy in preparation for the weekly post to the general ledger. This person will also respond to inquiries for reporting needs such as alumni, event, and TCNJ mailing lists, gift summaries, and financial reports.

Additional Responsibilities Include:

  • Extract, clean, validate and format .csv files in preparation for data imports.
  • Maintain all donor files for accurate historical representation of existing relationships.
  • Proactively identify opportunities for systems and workflow improvements, recognize issues, and provide recommended solutions.
  • Prepare all management and campaign reports for TCNJ leadership and Development staff.
  • Pull, update, and code mailing lists for the semi-annual magazine distribution as well as direct mail and segmented Department and Group appeals. Request student, parent, and employee data and prepare for import into Raiser's Edge.
  • Train and update Raiser's Edge users on new/updated software features and convene with Advancement staff to establish reporting needs for scheduled appeals, mailings, and events.
  • Managing system integration with crowdfunding, text to donate, and other external platforms.

Required Qualifications:

  • Minimum two years of experience in higher education or in non-profit setting managing databases and developing financial reports is required.
  • High proficiency with CRM databases. Strong preference is given to knowledge of or exposure to The Raiser's Edge/NXT donor database system.
  • Intermediate to expert level of knowledge with Microsoft Excel. Must be comfortable creating VLOOKUP functions, pivot tables, macros, and similar formulas and functions.
  • Strong command of English and experience with translating technical information for front-line fundraisers and campus administrators.
  • Must have a Bachelor's degree from an accredited college in a related field such as Business, Computer Science, etc. Master's degree preferred.

Preferred Qualifications:

  • Intermediate level of understanding of IT - software implementation, integration, and troubleshooting.
  • Prior experience with data imports and CSV files.
  • Strong verbal and written communication, presentation skills, and knowledge of Microsoft Office suite
  • Excellent analytical, organizational, and time management skills. Meticulous attention to detail and ability to manage multi-phase projects through the entire project management cycle.

About TCNJ

TCNJ is a highly selective institution that has earned national recognition for its commitment to excellence. Founded in 1855, TCNJ has become an exemplar of the best in public higher education and is consistently acknowledged as one of the top comprehensive colleges in the nation. TCNJ currently is ranked as one of the 75 "Most Competitive" schools in the nation by Barron's Profiles of American Colleges and is rated the No. 1 public institution in the northern region of the country by U.S. News & World Report. TCNJ was named the #10 value in public higher education by the Princeton review in 2009 and, in 2006, was awarded a Phi Beta Kappa chapter - an honor shared by less than 10 percent of colleges and universities nationally. A strong liberal arts core forms the foundation for programs offered through TCNJ's seven schools - Arts & Communication; Business; Education; Humanities and Social Sciences; Science; Nursing, Health, and Exercise Science; and Engineering. TCNJ faculty members are teacher-scholars who share a commitment to liberal learning. TCNJ is located within an hour, by train, of New York City and Philadelphia. The College's campus is set on 289 tree-lined acres in suburban Ewing Township and is known for its natural beauty and has 39 major buildings, including the fourth-best college library in the nation, according to the Princeton Review.

Contact Information

Qualified candidates should apply online and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable finalist has been found. Final offer of employment is contingent upon the successful completion of background and reference checks.

To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer. The College has a strong commitment to achieving diversity among faculty and staff, and strongly encourages women and members of underrepresented groups to apply.




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Job No: 20001636
Posted: 1/11/2021
Application Due: 3/12/2021
Work Type: Full Time
Salary: Negotiable