Manager, Patient Screeners, Patient Experience,UHealth Campus

Job description

Job location: Miami, FL


Employment Type: Full-time
Posted data: 2021-01-09
Req: R100043841
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Patient Screeners Manager will have oversight of the Patient Screening program for all of the University of Miami Health System. They will have direct supervision over supervisors and screening staff and will report to the Assistant Vice President of Patient Experience. The Manager, Patient Screeners will be responsible for all screening stations at the UHealth locations to ensure all guests, patients, and visitors are welcomed to the facility and screened appropriately following hospital and CDC guidelines.

    • Serves as a leader representing the institution.
    • Trains and onboard all supervisors and screening staff.
    • Manages and delegates responsibility to screening supervisors.
    • Handles scheduling of patient screeners to ensure proper staffing and coverage during hours of operation, including weekdays and weekends, as applicable.
    • Ensures proper coverage is available to relieve staff for breaks, scheduled vacation, sick time, or other circumstances.
    • Approves timecards for staff in a timely manner.
    • Facilitates performance management discussions and processes to include input on the hiring, termination, and coaching of staff.
    • Resolves unique situations and troubleshoots issues that may arise.
    • Conducts daily rounds to ensure compliance with screening processes.
    • Escalates operational concerns to leadership.
    • Assists with creating standard operating procedures (SOP’s).
    • Hosts bi-weekly Screener Steering Committee meetings.
    • Keeps staff informed of changes with workflow, policies, or procedures.
    • Ensures patient screeners conduct themselves in a professional manner.
    • Ensures adequate supplies are on hand at screening stations.
    • Greets patients/visitors upon arrival at building entrances.
    • Provides hospital approved mask to those entering the building with instructions that it must be worn onsite.
    • Provides instructions to use hand hygiene dispensers before entering the building.
    • Conducts initial screening utilizing approved screening questionnaire.
    • Distributes appropriate sticker, indicating the level of personal protective equipment (PPE) required. Enforces current visitor policy and responsible for any visitor exceptions.
    • Directs patients/visitors appropriately based on screening responses.
    • Ensures proper physical distancing is always maintained following established guidelines.
    • Adheres to University and unit-level policies, procedures, and safeguards.
    • Follows the Office of Patient Experience principles.

    This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

    UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

    University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. https://www.hr.miami.edu/careers/employment-laws-eo/index.html

    Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University of Miami School of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

    CORE QUALIFICATIONS

    Education:

    High School diploma or equivalent

    Certification and Licensing:

    N/A

    Experience:

    Minimum 2 years of relevant experience

    Knowledge, Skills and Attitudes:

    • Commitment to the hospital’s core values
    • Able to anticipate, recognize, and analyze patients, visitors, and staff’s needs.
    • Excellent customer service skills
    • Bi-lingual preferred
    • General knowledge of office procedures and operations
    • Ability to communicate effectively in both oral and written form
    • Ability to understand and follow instructions
    • Ability to work evenings, nights, and weekends as necessary

    The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

    UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

    Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

    The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

    Job Status:

    Full time

    Employee Type:

    Staff

    Pay Grade:

    c106

     

     

     

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    Job No:
    Posted: 1/11/2021
    Application Due: 1/22/2021
    Work Type: Full Time
    Salary: