Teller/Customer Service

Job description

Provides excellent customer service to students and parents at the physical or virtual tuition payment counter; processes cash, check and credit card payments, mail bills, and processes incoming mail; places and removes registration holds; and answers phone calls.

Note: Students currently enrolled at HCC are not permitted to work in this position.

Posts payments from students and various outside agencies for items such as tuition, fees and student parking tickets, etc. Responds to student questions relative to billing and account balances in a professional and courteous manner reflective of HCC goals and policies. Processes tuition waivers on behalf of faculty, staff, veterans, and senior citizens, etc. Reconciles daily receipts, prepares bank deposits and generates reconciliation reports in conjunction with Banner and the College's financial reporting system. Assists in the preparation and mailing of bills to students. Service the HCC community as a whole at the virtual tuition payment counter, over the telephone and/or email.During Covid-19, while working remotely, staff duties and responsibilities include, but are not limited to, assisting students through WebEx chat daily, calling students through Jabber, Google Hangouts, and/or Zoom/WebEx Meeting.Performs related duties as required. Qualifications

REQUIRED: Cash, check and credit card handling and computer skills; strong customer service and communication skills; proficient math calculation skills; ability to work effectively with a diverse student body, faculty & staff.

PREFERRED: Bilingual (English/Spanish)

Hours: 18.5 hours/week

Preferred work schedule: Monday and Thursday 10:00am - 2:30pm; Tuesday and Wednesday 10:00am - 1:00pm; and Friday 10:00am - 1:30pm.

Funding Source: Trust-funded

- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
- Pre-Employment Background check, including Criminal History will be conducted for all positions.

Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment.

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