Systems Admin/Programmer II

Location
Main Campus (Gainesville, FL)
Posted
Jan 10, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 515440
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology
Department:60410000 - AG-IFAS INFORMATION TECHNOLOGY

Advertised: 08 Jan 2021 Eastern Standard Time
Applications close: 22 Jan 2021 Eastern Standard Time

Classification Title:

Systems Admin/Programmer II

Job Description:

Service Management: Manages Tier 2 requests and escalated Tier 1 requests andgeneral tracking of service requests. Identifies, analyzes, tests, and recommendssoftware solutions and resolves complex software issues pertaining to supportedapplications, server, and cloud systems. Provides technical support of workstations andguidance to customers. Addresses reoccurring problems and assists in thedevelopment and execution of business process best practices across the organization. Infrastructure Systems Management: The incumbent in this position will assist inmanaging and maintaining infrastructure systems, including application servers, cloudservices, directory services, web, system monitoring, network configuration, file andprint, and desktop services. Intermediate knowledge of all aspects of the service fromuser experience, server technologies, and infrastructure design and management isrequired. Support and Communications: The incumbent in this position will be responsiblefor interacting with users to resolve issues, understand user needs, and communicateinformation about services. Is responsible for the preparation and modification oftechnical and user documentation and playbooks. Assist with Special Projects: The incumbent in this position will participate in and/orcoordinate special projects from time to time. Work may involve all aspects of eventcoordination and management, and any other tasks required to ensure a successfulproject or event. Administrative Functions: The incumbent will attend various staff meetings asrequired and accomplish required administrative tasks.

Expected Salary:

Salary range: $55,900.00 to $66,900.00 annually

Minimum Requirements:

Associate degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

Expert-level technical knowledge of Windows server roles, Microsoft Windows, macOS,various desktop software applications and management tools, with this hardware andsoftware in a networked environment, is preferred. Intermediate-level technicalknowledge of offered cloud services. Technical training experience.Excellent written and oral communication.

Special Instructions to Applicants:

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:

No

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