Under the direction of the Manager, Infrastructure & Security, plans, prioritizes and oversees a District-wide voice, video and WAN telecommunications network; develops and directs telecommunication services; installs, manages, upgrades, and repairs network/telecommunications hardware and software; plans, organizes, and monitors network and telecommunication operations.
College of the Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution. COS provides a wide range of opportunities in transfer, general education, career and technical programs for our students. We are dedicated to recruiting employees who are committed to helping a diverse population of students achieve their educational goals. We seek candidates who exhibit an understanding and commitment to the community college mission, and who have a passion for student success.Job Duties
Job duties of the Network Analyst include:
- Gathers and analyzes information regarding the college local/wide area network and requirements and develops or modifies these systems to support college computational needs.
- Designs, tests, maintains, and upgrades a variety of hardware and software; provides information system planning by researching technologies related cable plant development; provides technical analysis of new systems and upgrades; voice/video/data network hardware and software troubleshooting.
- Assembles, installs, configures, tests, implements, repairs, trouble-shoots and maintains voice/data networking equipment as assigned; maps, installs, maintains, and upgrades data, voice, fiber and other cabling; assists with the selection of vendors involved in assigned projects; performs network troubleshooting by maintaining network equipment including servers, routers, bridges, firewalls, VPNs, wireless devices, cloud network services, VoIP, PoE, load balancers, MAUs, repeaters, hubs, switches, cabling, workstations and other associated equipment necessary for network operation.
- Analyzes problems; identifies and troubleshoots equipment problems; operates telephone diagnostic instruments; tests equipment, advises users; instructs users on telephone use; interfaces with other telephone agencies; maintains a schedule of preventive maintenance; keeps records of readings; responds to on-call emergencies.
- Works with telecom service providers and vendors to ensure end-to-end connectivity activity and troubleshooting data com outages and routing issues.
- Conducts feasibility studies; develops system, hardware and cost requirements and proposed time frames; simulates hardware and software problems; tests and evaluates alternative solutions, and recommends and implements appropriate operating systems, software applications and hardware; learns new software programs.
- Prepares project documentation; maintains project files as appropriate.
- Communicates with District personnel and outside organizations to coordinate activities, exchange information, and resolve issues or concerns.
- Installs, upgrades, and repairs a variety of equipment as needed; sets up and tests a variety of voice and data equipment.
- Operates a variety of equipment including microcomputers, modems, multiplexors, hubs, bridges, volt-ohm meter, hand set, line and cable testing equipment, power and hand tools, and ladders.
- Assures compliance with federal, State and local codes, follows appropriate safety procedures and copyright laws.
- Defines project objectives, resources, time span and budget requirements; breaks project work into phases and tasks; estimates time and effort for each task; determines interdependencies and sequences of tasks; allocates resources to tasks; schedules work and coordinates project teams and monitors progress; reports project status; communicates with team members.
- Strives for a continuously improved level of formal and self-training in order to remain effective with systems and equipment being supported and provides a continuous improvement in customer satisfaction.
- Provides training and technical assistance via telephone, electronic mail or in person; resolves trouble calls and advises users of appropriate solutions and alternatives.
- Operates a wide variety of hand and power tools, tests equipment and computers, and communications equipment involved in the installation, repair and maintenance of the District’s communications equipment and systems.
- Stays current regarding technical advances in the field by reading trade journals, technological books, and manuals for hardware/software; attends conferences, workshops, and meetings.
- Master and support new software and hardware products.
- Utilize the District’s integrated software in performing the required duties of the position.
- Perform related duties as assigned.
Minimum Qualifications (Education & Experience):
Any combination equivalent to:
· two-year technical degree in computer science, information science, or
· telecommunications and three years of progressively responsible experience in the maintenance and operations of networks, desktop computing and telecommunications systems.
· An additional year of experience may be substituted for a year of education or vice versa.
· Indoor shop environment
· Outdoors field sites
· Flexible work schedule
· Contact with students, staff, supervisors, and the public.
· Dexterity of hands and fingers to perform assigned duties
· Ability to communicate clearly to provide information over the telephone and in person.
· Ability to lift and carry heavy objects up to 50 pounds.
· Ability to climb ladders.
· Ability to hear and speak to communicate with students/employees/public.
· Ability to see to read documents.
· Ability to sit and stand for extended period of time.
· Ability to reach in all directions, bend and walk.
Knowledge and Abilities
· Computer programming principles, techniques and procedures for both administrative, business and academic applications
· Analog and digital electronic theory and practices
· Network operating systems, protocols, microcomputer operating systems and related applications and utilities.
· Bridges/routers, Gateways, DSU/CSU, Switches, Firewalls, VPNs, Wireless devices, load balancers, and cloud services
· Fiber Optic and copper cabling design, installation, maintenance and repair
· PC hardware
· Systems analysis and design procedures and techniques.
· Theory and operation of telecommunications cabling and termination
· Phone call routing; switch configuration
· Network monitoring software and procedures
· Network hardware and related equipment.
· Software licensing issues
· Record-keeping techniques
· Basic research methods
· Applicable electrical and safety codes, rules and regulations
· Methods and procedures for storing equipment, materials and supplies.
· Testing equipment and power and hand tools operations
· Voice systems design, maintenance and repair
· Electronics and electrical circuits
· Job planning, prioritizing and scheduling techniques
· Interpersonal skills using tact, patience and courtesy
· Analyzing networking systems and problems and developing new or modified solutions to meet changing conditions.
· Design, test, maintain and upgrade a variety of network systems.
· Troubleshooting hardware and software problems and debugging network systems as required.
· Learn new concepts quickly and think intuitively.
· Provide technical analysis of new systems, upgrades of both hardware and software.
· Communicate effectively both orally and in writing.
· Communicate with vendors to obtain information, resolve problems, arrange and conduct demonstrations and evaluations of products.
· Learn, apply, and explain policies, procedures, rules and regulations related to the operation of the assigned area.
· Analyze situations accurately and adopt an effective course of action.
· Maintain current knowledge of technological advances in the field.
· Establish and maintain cooperative and effective working relationships with others.
· Work independently with minimum supervision.
· Meet schedules and time lines.
· Plan, organize, prioritize and schedule work.
· Maintain records and prepare reports
· Install and wire telephones and related equipment.
· Wire connections using various wiring schemes.
· Read and interpret electronic and electrical schematics.
· Install and terminate all grades of Network cabling.
· Install and terminate fiber optic cable-both single and multimode.
· Provide quality workmanship.
· Understand and work within the scope of authority
To be considered applicants must submit ALL of the following required material before or by the filing deadline:
- An online job application.
- Letter of interest, which addresses how the applicant’s experience and/or education enables him/her to be able to perform the job duties.
Recruitment Analyst: Norma Chavez [email protected]