Position Information
Location:
Service Center
Hours:
Typically Monday - Friday 8 am to 5pm
Salary:
Salary Commensurate Upon Experience.
FLSA Status:
Exempt
Reports To:
Director
Criminal Background Check:
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Reflects the diversity of our community.
• Values intellectual curiosity and innovative teaching.
• Is attracted by the college mission to promote equitable access to educational opportunities.
• Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
• Welcomes difference and models respectful interaction with others.
• Engages with the community both within and outside of ACC.

Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see http://www.austincc.edu/about-acc/mission-statement.Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community. General Statement of Job

Responsible for the overall strategic direction for ACC's Salesforce CRM Platform in conjunction with our solutions delivery strategy, IT strategies, and overall college strategies as directed and specified by the AVP, Solutions Delivery. The Director will also be responsible for the overall design, development, security, performance, governance, stability, and operations of the platform.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

Suggest programs to be implemented to achieve goals, work with external vendors and internal resources on achieving the goals of the program, track results and resolve problems that may come up.

Responsible for the overall platform health, security, disaster recovery, back up, stability, integrity, performance, and operations within the Salesforce ecosystem as directed and specified by the AVP of Solutions Delivery.

Works with the Product Owners and Program Managers on priorities for the platform.

Understands all aspects of ACC's Salesforce.com platform configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases.

Establishes and maintains a collaborative relationship with business stakeholders, such as Student Engagement & Student Recruitment.

Manages developers and coaching them on the best practices of Salesforce development.

Establishes work plans and staffing for project activities and arranging for recruitment or assignment of project personnel, as needed.

Manages projects and deliver in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

Responsible for documenting release process, performing releases between Test, UAT and Production sandboxes and executing pre/post deployment verification.

Manages periodic Salesforce releases to ensure new features will not impact our existing functionality and assess opportunities for use.

Ensures satisfactory code coverage is implemented before deployments.

Establishes and optimizes the CI/CD pipeline.

Influences technical direction for large-scale, highly complex technical initiatives and/or projects requiring integration of cross-functional systems. Provides guidance in evaluating application systems.

Ensures adoption and adherence to Salesforce.com governance framework and usage guidelines.

Establishes and implements best practices with regards to system maintenance, configuration, development, test automation, and data integrity, and security.

KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Expert knowledge of Salesforce.org and Salesforce HEDA architecture. Salesforce platform, APEX programming, salesforce configuration, salesforce security model. AppExchange applications. Technical background in OOPS, programming languages and web-based applications. Knowledge of data migration & integration tools and methodologies. APIs & Web Services CRM migration knowledge. Knowledge of SDLC processes and tools, Iterative Design & Prototyping (Agile). Experience preparing technical specifications, detailed design documents and developing test cases. Solid understanding of CRM/PRM capabilities and functional areas.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Maintaining an established work schedule and providing on call direction as needed to resolve computer-related problems. Effectively using interpersonal and communications skills, including tact and diplomacy. Effectively using organizational and planning skills with attention to detail and follow-through. Efficiently meeting deadlines, schedules, and target dates. Effectively supervising, leading, and delegating tasks and authority. Maintaining confidentiality of work-related information and materials. Establishing and maintaining effective working relationships. Experienced in development methodologies and software delivery lifecycle.Technology Skills

Use a variety of spreadsheet, word processing, database, and presentation software. Use query and control languages, programming languages, and database systems.Required Work Experience

Three years related work experience.

Preferred Work Experience

Seven or more years related work experience with sensitivity and commitment to business problem solving, while owning stakeholder communication to all level in the college. Five years' experience working in a similar capacity successfully managing complex and high risk programs end-to-end. Experience working in an agile environment. Demonstrated experience in leading diverse teams. Experience leading projects and programs in the following areas is highly desirable:

• Business Intelligence Implementations
• Salesforce implementations
• Cloud native web development
• Machine learning and artificial intelligence
• Master data management, data classification and data integration

Public sector or higher education experience is highly desired.Required Education

Bachelor's degree.

Preferred Education

Bachelor's degree or higher in information systems, computer science or related field.Special RequirementsLicenses/Certifications; Other

Salesforce Administrator (ADM201) certification required. Salesforce Developer (DEV 401) and/or Salesforce Advanced Administrator (ADM301) certification preferred. Valid Texas Driver's License and reliable transportation for travel in the Austin area as required.Physical Requirements

Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.Safety

Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.

Information for This Posting Only

This is a benefit eligible position funded through January 31, 2022 and is subject to renewal. The College is unable to support candidates who require sponsorship to work in the United States.ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.