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Director, System Engineering

Job description

Position Information
Service Center
Typically Monday - Friday 8 am to 5pm
Salary Commensurate Upon Experience.
FLSA Status:
Reports To:
Sr. Director, IT Engineering & Operations
Criminal Background Check:
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.
Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see http://www.austincc.edu/about-acc/mission-statement.Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.General Statement of Job

To direct the staff and operations of the Austin Community College (ACC) systems engineering department, and to provide stable, secure, and reliable systems infrastructure to faculty, staff, and students.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

  • Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
  • Provides college-wide leadership and direction in all areas of technology related system engineering, including strategic planning and district-wide collaboration, upgrades, and life-cycle planning.
  • Directs the development, implementation, and evaluation of district-wide systems infrastructure and data center operations.
  • Analyzes ACC system infrastructure functionality; identifies and resolves problems; evaluates trends and recommends operational, procedural, and technical improvements; coordinates integration between systems; directs the execution of system upgrades; identifies and communicates strategies, goals, and objectives.
  • Assures functionality, compatibility, and performance of ACC computer systems; reviews college growth strategies and determines ACC system resource requirements, program goals, and deliverables; develops strategic plans and tactical goals; determines scope and priorities of projects.
  • Meets regularly with staff to discuss and resolve workload and technical issues.
  • Remains current on trends and technology changes; evaluates new hardware, software, and related equipment for functionality and fit to current operating environment and user needs.
  • Analyzes system functions and evaluates the services provided; develops plan of action and recommendations; identifies milestones and issues to be addressed, and generates reports as required.
  • Manages and provides leadership and guidance to ACC systems engineering staff; develops priorities and assigns tasks and projects; ensures that all issues are addressed and resolved.
  • KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Financial, personnel, and administrative functions of a technology department. Budget planning, projection, and analysis. Project management methodologies. Principles and techniques for management of organization-wide projects. Working knowledge of information technology and security best practices.
    Working knowledge of all aspects of technology related to systems engineering and related technologies. Must understand and be familiar with current industry and market trends related to network engineering. Current trends and information sources for managing network systems. Telecommunications principles, regulations, and system management strategies. Management principles, practices, and methods.
    Forward looking approach to architect, engineer, and implement future adaptive system architecture and technology to include but not limited to server build standards, virtual environment design, and other methods to modernize the system infrastructure.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Maintaining an established work schedule. Effectively using interpersonal and communications skills including tact and diplomacy.
    Effectively using organizational and planning skills with attention to detail and follow-through. Maintaining confidentiality of work-related information and materials. Establishing and maintaining effective working relationships. Evaluating complex systems and making recommendations for resources required to maintain and expand service levels. Ensuring a highly professional and successful technical support environment. Assessing needs and developing and promoting effective solutions.
    Reviewing and preparing narrative and statistical reports and records. Developing, interpreting and applying rules, regulations, policies, and procedures.
    Assessing and prioritizing multiple tasks, projects, and demands. Interpreting and applying rules, regulations, policies, and procedures.
    Management principles, practices, and methods. Overseeing highly complex projects with high visibility and high impact on the college. Effectively using negotiation and facilitation skills.Technology Skills

    Okta implementation and administration. Windows 10 implementation and administration. Physical and virtual server deployment and maintenance.
    VDI on VxRail and Nutanix, Clustered environments, Colocation, Migration, Security in a geographically distributed environment serving 3000 Employees and 80K clients. AWS and infrastructure management knowledge.Required Work Experience

  • Ten years related work experience and at least 3 years of supervisory experience.
  • Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.
  • Preferred Work Experience

    Twelve years related work experience. Experience managing systems technology at a multi-campus organization.
    Required Education

  • Bachelor's degree.
  • Preferred Education

    Bachelor's degree in computer science or a related field.
    Special RequirementsLicenses/Certifications; Other

    Valid Texas Driver's License and reliable transportation for travel in the Austin area as required.Physical Requirements

    Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
    Occasional lifting of objects up to 20 pounds.Safety

  • Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.
  • Information for This Posting Only

    This is a benefit eligible position funded through January 31, 2022 and is subject to renewal. The College is unable to support candidates who require sponsorship to work in the United States.
    ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

    DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.




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    Job No:
    Posted: 1/9/2021
    Application Due: 1/22/2021
    Work Type: Full Time