Manager, Patient Access, FT, Patient Access, Lennar

Job description

Job location: Coral Gables, FL

Employment Type: Full-time
Posted data: 2021-01-08
Req: R100043876
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Patient Access department at the Lennar Foundation Medical Center is actively seeking a full-time Manager, Patient Access. The individual in this position is responsible for leading a multi-disciplinary team and managing the daily front end revenue cycle business operations and activities of the On-site Patient Access and Ancillary/Clinic Support Services which include but are not limited to scheduling, registration insurance verification, financial counseling, collections, charge entry, claim edits, and clinical support for both POS 11 and 22 multi-specialty clinics, and hospital departments across the UHealth system. This position supports UHealth’s vision, mission, goals and objectives by providing efficient patient centric on-site patient access and ancillary/clinical support services and demonstrating a commitment to service excellence.


  • Responsible for efficient and effective management of the business functions of planning, organizing, controlling and coordinating of the daily business operation functions of assigned clinic locations, for the On- site Patient Access Department according to University and HIPPA guidelines.
  • Manage personnel functions to ensure that adequate staffing is maintained on a daily basis on assigned locations. Including recruitment, selection, training, discipline, year-end evaluations and new hire 90-day evaluations for staff according to Human Resources policies and organization philosophy.
  • Provide needed coverage to other clinics, and ER as volumes dictate employing team collaboration and spirit.
  • Monitor staff productivity and quality of work through key performance indicators through proactive reviews of attendance, data entry, bypass warnings, past due balance collection, copay collection, charge entry - voucher organization, scheduling accuracy, and patient satisfaction scores.
  • Assists Executive Director in the development, implementation and maintenance of the annual operating budget, ensuring that operations are managed within established guidelines.
  • Works closely with executive leadership, medical directors, administrative leaders and staff on patient access and front end revenue cycle issues.
  • Seeks feedback from physicians, and business operations staff on a daily basis in an effort to assist the Executive Director in identifying performance improvement initiatives.
  • Conducts monthly staff meetings to maintain two way communication, problem solving, and relaying information.
  • Promotes a patient centric service oriented culture within the organization and assure satisfaction with quality, timeliness and accuracy of services provided.
  • Ensure that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere of operations that is appropriate for the requirements of all age groups, ethnic groups and physical handicaps.
  • Ensure all staff members adhere to all established policies and procedures related to the front desk business operations and continuously monitor compliance.
  • Motivates employees through the use of positive reinforcement and recognition of employee problems with efforts to resolve these problems.
  • Understand, incorporate, and demonstrate UHealth’s mission, vision, and values in behaviors, practices, and decisions.

Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions
associated with a job. Management reserves the right to revise duties as needed.

Knowledge, Skills, and Abilities:

  • Superior leadership skills, particularly in cultivating high-performing teams, and in developing and maintaining excellent relations with staff at all levels.
  • Strong organizational skills leading a combination of direct and dotted line reporting relationships.
  • Excellent verbal and written communications skills in English, ability to express ideas in verbal and/or written context in an exemplary fashion. Compose complex correspondence and reports, and produce power point presentations. Bi-Lingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
  • Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills to evaluate system requirements and to develop methodologies and/or make recommendations to maximize efficiency and performance.
  • Must be able to function independently and exercise sound judgment in making decisions consistent with departmental guidelines/objectives.
  • Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
  • Ability to set and maintain high standards of performance in a collegial environment, holding people accountable for achieving deliverables.
  • Punctuality, attendance, and flexibility essential in order to meet departmental needs and ensure appropriate clinic flow.
  • Knowledge of medical terminology preferred.
  • Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
  • Excellent mathematical and cash management skills.
  • Ability to coordinate, prioritize, and organize work and patient flow.
  • Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA laws.
  • Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.

Job descriptions are not intended, and should not be construed to be an exhaustive lists of all responsibilities, skills, and efforts or working conditions
associated with a job. Management reserves the right to revise duties as needed.


  • High School Diploma required.
  • Bachelor’s degree preferred.
  • Three (3) to five (5) years of relevant experience required, preferably in an outpatient clinic setting, outpatient department, or admitting department in a healthcare related setting.

Consideration will be given to an appropriate combination of education/training and proven experience.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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Full time

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Job No:
Posted: 1/9/2021
Application Due: 4/9/2021
Work Type: Full Time