Visitor Experience Specialist (part-time), Reynolda House Museum of American Art

Job description

Job location: Winston Salem, NC

Employment Type: Part-time
Posted data: 2021-01-07
Req: R0002950
Please note:

• Additional documentation must be added at the bottom of the third screen under the "My Experience."
• Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
• DO NOT complete the application without the required attachments as you will be unable to edit your application.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Visitor Experience Specialist is instrumental in creating an exceptional experience for Museum visitors. Assists with oversight of the Museum lobby area to ensure a welcoming, comfortable, and inspiring experience for visitors, guests, and other staff members. This includes but is not limited to reception of visitors, processing admissions, orienting visitors, communicating Museum guidelines, telephone and administrative reception, and merchandise sales. Assists with the flow of information pertaining to programs and customer services, and with other Museum messaging. As front-line representatives of the Museum, the Visitor Experience Specialist has a friendly smile, a strong understanding of the Museum and its Guiding Principles, follows best practices in interacting with visitors, and advises colleagues on pertinent issues related to the visitor experience.

Job Description

About Reynolda

Reynolda, in Winston-Salem, N.C., is a rare gem among the nation’s cultural institutions and historic greenspaces that includes a 51-year old American art museum, 129 acres of formal gardens and trails, and boutique shopping and dining in more than 25 conserved, historic buildings. As one of the most distinctive areas of the Reynolda Campus of Wake Forest University, Reynolda delivers experiences that enlighten the mind and revive the senses, and we prioritize creating an environment where people thrive.

Essential Functions:

• Responsible for reception of visitors, admissions, telephone and administrative reception, orientation materials, and merchandise sales.

• Sets expectations and makes suggestions for the visitor’s experience through effective listening and communication related to the visitor’s itinerary and agenda.

• Facilitates and directs visitor inquiries to the appropriate staff person to ensure exceptional service.

• Assists with oversight of the reception area and museum store.

• Receives and processes admission and sales payments including cash, checks, credit cards, etc.

• Records visitation by geographic and student­ status demographics; provides daily visitation and accounting reports.

• Supports the Museum’s Marketing and Communications efforts.

Required Education, Knowledge, Skills, Abilities:

• High school graduate plus specialized training with one year of related experience, or an equivalent combination of education and experience.

• Enthusiasm for working with people, experience with customer service, excellent guest-focused service skills

• Ability to demonstrate effective communication skills, both verbally and in writing; strong interpersonal skills.

• Proficiency in the use of computers and email and have a willingness to learn new technology.

• Ability to communicate effectively over extended periods of time with guests, sometimes in groups over ambient noise.

• General office management skills.

• Proficiency in Microsoft Office including Word, Excel, the Internet and other related software.

• Typing accuracy and attention to detail. Ability to operate standard office equipment.

• Ability to become familiar with: calendar of events, organization chart in order to direct calls or queries to proper department, telephone system, cash handling procedures including cash register.

• Ability to multi­task, organize projects and workflow and coordinate activities.

• Ability to be customer service oriented.

• Record keeping skills.

• Ability to answer questions about the historic site and collections, or ability to learn in a short period of time.

• Knowledge about the current exhibitions and events, or ability to acquire knowledge in a short period of time.

• Ability to work frequent weekends and occasional holidays and evenings as needed.

Preferred Education, Knowledge, Skills, Abilities:

• Interest in lifelong learning, art, and history.

Accountabilities:

• Responsible for own work only.

• As first line of contact for visitors to the Museum, accountable for superior customer service in all circumstances that may arise.

Additional Job Description

Time Type Requirement

Part timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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