Specialist IV - Phonathon Manager
Specialist IV - Phonathon ManagerFLSA status:
$3,128 – $4,568 per monthOccupational Category:
12/17/2020Open Until Filled:
YesEducational and Experience Requirement:
Bachelor’s degree in a related field. Two years of experience in fund-raising, telemarketing, marketing, sales, or customer relations.Nature & Purpose of Position:
The Phonathon Manager is responsible for managing the telephone solicitation program for Sam Houston State University’s Annual Fund. The position plans and implements strategies to generate annual support from alumni, parents and friends through the calling program.Primary Responsibilities:
Manages a telephone solicitation program to generate annual support from alumni, parents and friends. Recruits, hires, trains, supervises, motivates, and evaluates a large staff of student callers. Recommends the hiring, employee relations actions, pay adjustments, as well as, the planning, organizing, scheduling, controlling and reviewing the work of the student employees. Coordinates the development of scripts, training material, and calling strategies. Compiles and analyzes results and prepares reports. Completes follow-up and collection of pledges. Must be willing to make solicitation and follow-up collection calls. The Phonathon Manager is a team member of the University Advancement Division and participates with other annual giving programs that include, but are not limited to, Young Alumni giving, Student giving, and social media strategies, as required. Performs other related duties as assigned.Other Specifications:
Candidate must have strong planning and organizational skills, excellent verbal and written communication skills, an extremely strong work ethic, and the ability to manage multiple tasks in a fast-paced environment. Experience with automated calling software preferred, but not required. Ability to be trained to use Raiser’s Edge for Windows, a fund-raising and constituent management software and possess skills in generating documents from similar databases. Proficient with current technology for performance of duties, knowledge of Microsoft Word and Excel is required.
Must be willing to work a flexible schedule with evening and some weekend hours. Currently, the Phonathon campaign runs Sunday-Thursday nights, 6pm – 9pm, during the Fall, Spring and Summer semesters. There are approximately ten (10) to twelve (12) weeks of calling in the Fall and Spring, and eight (8) to nine (9) weeks of calling in the Summer. During “non-calling” times, the normal work hours will be Monday – Friday from 8 a.m. to 5 p.m. with occasional evening hours.Full Time Part Time:
Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.