Data Center Operations Specialist I or II

Job description

Requisition:

202100006S

Title:

Data Center Operations Specialist I or II

FLSA status:

Non-Exempt

Hiring Salary:

Specialist I: $2,794 – $4,106 per month
Specialist II: $3,128 – $4,568 per month

Occupational Category:

Technical/Para-Professional

Department:

Infrastructure and Support

Open Date:

01/08/2021

Open Until Filled:

Yes

Educational and Experience Requirement:

Data Center Operations Specialist I – High school diploma or GED equivalent. Two years of experience in a related field. A combination of education, experience, and training that would produce the required
knowledge and abilities could be considered.

Data Center Operations Specialist II – Associate or Vocational Degree in related field, sixty hours towards a Bachelor’s degree with a major in computer science or related field from an accredited institution. Two years of experience in a related field. Server or computer hardware certification such as Dell TechDirect certifications for servers and/or storage desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position:

Data Center Operations Specialist I – Provides monitoring and support for Sam Houston State University’s Data Center physical infrastructure to include facility power, cooling, and space
management.

Data Center Operations Specialist II – Manages Sam Houston State University’s Data Center physical infrastructure to include facility power, cooling, and space management.

Primary Responsibilities:

Data Center Operations Specialist I – Monitors and responds to Data Center alerts according to written procedures on a 24/7/365 basis. Communicates effectively and timely with team members, supervisors, and clients. Provides central point of communication for Data Center related
activities. Ensures normal operations of Data Center heating, ventilating, and air conditioning (HVAC) and electrical systems. Performs Data Center physical access control including escorting personnel and conducting tours. Monitors system backups and ensure safe transportation and
storage of physical backup media. Installs new and maintain existing Information Technology (IT) assets. Maintain records of all Data Center operating values and IT assets. Performs other related duties as assigned.

Data Center Operations Specialist II – Monitors and responds to Data Center alerts according to written procedures on a 24/7/365 basis. Communicates effectively and timely with team members, supervisors, and clients. Provides central point of communication for Data Center related activities. Ensures normal operations of Data Center heating, ventilating, and air conditioning (HVAC) and electrical systems. Performs Data Center physical access control including escorting personnel and conducting tours. Monitors system backups and ensure safe transportation and storage of physical backup media. Installs new and maintains existing Information Technology (IT) assets. Maintains records of all Data Center operating values and IT assets. Creates and maintains procedure documentation. Administers IT management systems such as Zenoss, DOME, and Data Center Expert. Assists supervisor on Data Center projects. Performs other related duties as assigned.

Other Specifications:

Data Center Operations Specialist I – Monitors and responds to Data Center alerts according to written procedures on a 24/7/365 basis. Communicates effectively and timely with team members, supervisors, and clients. Provides central point of communication for Data Center related
activities. Ensures normal operations of Data Center heating, ventilating, and air conditioning (HVAC) and electrical systems. Performs Data Center physical access control including escorting personnel and conducting tours. Monitors system backups and ensure safe transportation and
storage of physical backup media. Installs new and maintain existing Information Technology (IT) assets. Maintain records of all Data Center operating values and IT assets. Performs other related duties as assigned.

Data Center Operations Specialist II – Monitors and responds to Data Center alerts according to written procedures on a 24/7/365 basis. Communicates effectively and timely with team members, supervisors, and clients. Provides central point of communication for Data Center related activities. Ensures normal operations of Data Center heating, ventilating, and air conditioning (HVAC) and electrical systems. Performs Data Center physical access control including escorting personnel and conducting tours. Monitors system backups and ensure safe transportation and storage of physical backup media. Installs new and maintains existing Information Technology (IT) assets. Maintains records of all Data Center operating values and IT assets. Creates and maintains procedure documentation. Administers IT management systems such as Zenoss, DOME, and Data Center Expert. Assists supervisor on Data Center projects. Performs other related duties as assigned.

Other Specifications:

Data Center Operations Specialist I – Must be able to apply policies and procedures and solve routine problems of a repetitive nature. Must have a basic understanding of a computer’s internal components. Knowledge of operating systems (Windows or Linux) and utilities (such as PING, TRACERT, IPCONFIG, NSLOOKUP). Must be able to use standard office software such as Microsoft Office, internet browsers, and email Clients. This is a security sensitive position and requires a DPS fingerprint background check and will need to adhere to the Texas CJIS Systems Access Policy. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Some travel is required. Equipment maintenance while exposed to elements, heights (on roof of 4-story building), infrequent or minimal exposure to hazardous materials, lifting heavy equipment, and occasional small scrapes or cuts due to metal edges on equipment.

Data Center Operations Specialist II – Must be able to apply policies and procedures and solve routine problems of a repetitive nature. In-depth knowledge of a computer’s internal components. Familiar with storage systems and related technologies such as redundant array of independent disks (RAID). In-depth knowledge of operating systems (Windows or Linux) and utilities (such as PING, TRACERT, IPCONFIG, NSLOOKUP). Must be able to use standard office software such as Microsoft Office, internet browsers, and email clients. Understanding of Data Center HVAC including computer room air conditioners (CRACs) and Chilled-fluid systems. Familiar with multi-phase electrical systems including uninterrupted power supplies (UPS), automatic transfer switches (ATS), and generators. This is a security sensitive position and requires a DPS fingerprint background check and will need to adhere to the Texas CJIS Systems Access Policy. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours. Some travel is required. Equipment maintenance while exposed to elements, heights (on roof of 4-story building), infrequent or minimal exposure to hazardous materials, lifting heavy equipment, and occasional small scrapes or cuts due to metal edges on equipment.

Work Schedule
The hours of this position are as follows, with one hour lunch each shift.

Week 1:
Sun (3PM-12AM)
Mon (3PM-12AM)
Wed (3PM-12AM)
Thurs (3PM-12AM)
Fri (3PM-12AM)

Week 2:
Mon (3PM-12AM)
Tue (3PM-12AM)
Wed (3PM-12AM)
Fri (3PM-12AM)
Sat (3PM-12AM)

Full Time Part Time:

Full Time

Quicklink:

https://shsu.peopleadmin.com/postings/26034

EEO Statement:

Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.

 

 

 

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Job No:
Posted: 1/9/2021
Application Due: 1/21/2021
Work Type: Full Time
Salary: