Financial Aid Advisor, Intermediate - Scholarships Generalist

Job description

Job Title: Financial Aid Advisor, Intermediate - Scholarships Generalist
Location: Financial Aid
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605182
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information
  • Northern Arizona University is seeking a financial aid advisor intermediate to join the Scholarships team who is committed to the Enrollment Management and Student Affairs values of student service, integrity, valuing human difference, engagement, sustainability, responsibility and excellence.
  • This position requires the full understanding and active participation in fulfilling the mission of the organization. It is expected that the employee demonstrates behavior consistent with the Office of Scholarships and Financial Aid Office core values (Empowerment, Service, Respectful Communication, Advocacy, Accountability and Integrity) and supports the Division of Enrollment Management and Student Affairs strategic plan.
  • Will involve heavy workloads during peak operations in the office, requiring work beyond normal hours.
  • This position reports to the Financial Aid Assistant Manager of Scholarships.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

Position-specific Duties:

  • Represents the Scholarships area in all student, parent, donor and department communications in a professional manner.
  • Assist with the awarding of all resource types of scholarships.
  • Participates in the planning and organization of the awarding process to ensure compliance, quality control and accurate and timely processing of requests.
  • Requests additional information for any incomplete or inconsistent requests to perform accurate award assessments.
  • Answers questions, inquiries or requests of students, parents, donors or staff in person, in writing or by telephone regarding scholarship eligibility and awards.
  • Implements innovative ideas for communicating important dates and deadlines for student athletes on FAFSA filing, and verification.
  • Evaluate and coordinate the awarding of institutional and private financial aid awards.
  • Participates in the planning and organization of the awarding process to ensure compliance, quality control and accurate and timely processing of requests.
  • Requests additional information for any incomplete or inconsistent requests from private donors to perform accurate award assessments.
  • Answers questions, inquiries or requests of students, parents, donors or staff in person, in writing or by telephone regarding scholarship eligibility and awards.
  • Assists in the development, maintenance and implementation of all scholarship procedures.
  • Implement ideas for streamlining processes for efficiency.
  • Runs and works appropriate scholarship reports on a regular basis.
  • Updates email and Salesforce canned responses to ensure consistency of communications to students and parents.

General Department Duties:

  • Confers with and advises staff, students and others to provide technical advice, problem solving assistance, answers to questions; refers to appropriate department or person when unable to respond.
  • Counsels and advises students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management and financial planning; individualizes information to the particular needs and situation of the student.
  • Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies.
  • Interacts and maintains excellent working relationships with faculty, staff, students and outside/community agencies in facilitating Student Financial Aid program objectives.
  • Acts as a knowledge resource to peers, financial aid counselors and student employees.
  • Evaluates Professional Judgement on for Scholarships Reinstatement Request Forms.
  • Develops and schedules a work plan in accordance with office goals and objectives.
  • Has ability to research federal regulations and exhausts all resources available before referring to administration for assistance.
  • Participates in Orientation, Discover NAU, and other recruitment activities.
  • Has ability to train a wide variety of audiences.
  • Serves on University committees as assigned.
  • May require working and travelling nights and weekends.
  • Develops and fosters a collaborative work environment.
  • Coordinates the implementation of new technologies to promote the availability of scholarships and grants to students and improve the management of the programs.
  • Assists Associate Director of Scholarships in meeting the usage objectives of departmental, and state scholarship accounts.
  • Supervises 1-2 student employees.
  • Updates policies and procedures pertaining to the awarding of private donor scholarships on an annual basis.
  • Adheres to cash handling procedures.
  • Other duties as assigned.

Minimum Qualifications
    Bachelor's degree in field appropriate to area of assignment AND two years administrative/coordinative program experience; OR,Six years of progressively responsible administrative coordinative program experience; OR, Any equivalent combination of experience, training and/or education.
  • Possess a valid Arizona driver license.

Preferred Qualifications
  • Bachelor’s or master’s degree in English, Marketing, Communication, or related field.
  • Strong team orientation.
  • Extensive customer service experience.
  • Experience working in a higher education financial aid setting.
  • Prior experience in Financial Aid or a Scholarship office.
  • Experience working with diverse populations and general public.
  • Proficient in Excel and Word.
  • Prior experience with PeopleSoft.
  • Prior experience with Salesforce.

Knowledge, Skills, & Abilities
  • Knowledge of government rules, regulations, guidelines, and procedures related to financial aid and/or scholarship programs.
  • Knowledge of automated processing systems.
  • Organizational skills.
  • Ability to effectively communicate both verbally and in writing.
  • Extensive customer service experience.
  • Skill in entering data accurately.
  • Skill in making simple calculations.
  • Demonstrated commitment to diversity and ability to work with a wide range of people.
  • Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
  • Supervisory skills and experience working with students.
  • Demonstrated ability to establish priorities.
  • Maintain a positive attitude that will promote a healthy cultural climate in financial aid scholarships and grants.
  • Demonstrate capacity to adapt to change.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


The budgeted salary amount is $38,000.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.


This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

NAU is a tobacco and smoke-free campus.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

January 21, 2021 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 1/9/2021
Application Due: 1/23/2021
Work Type: Full Time