IS Technical Support Specialist I

Job description

Job Title:

IS Technical Support Specialist I

Requisition Number:


Working Title:

Web Support Specialist

Department Name:

7P270:Innovation and Population Health Center

Work Location:

Lexington, Ky.

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

No experience required.

Required License/Registration/Certification:


Physical Requirements:

Must be able to remain in a stationary position for extended periods of time. Must be able to operate a computer extensively for four (4) or more hours per day.


Primarily days Monday – Friday Between the hours of 11:00 a.m. – 7:00 p.m. Additional hours as needed.

Job Summary:

This is a remote work opportunity. Work location is not limited to a particular city or state.

The Center for Innovation in Population Health is seeking a Web Support Specialist to provide user support to users of the TCOM training website and the eCANS website via email and phone. Responsibilities include establish and foster relationships with third party software companies; providing user support via phone and email; communicating with other distance learning team members with important updates concerning users and website issues; and assisting users and third party software companies with software questions and problem resolution.

Skills / Knowledge / Abilities:

Experience with Microsoft Office Suite required.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Knowledge and experience of website design.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 1/9/2021
Application Due: 3/10/2021
Work Type: Full Time