Sr. Student Support Specialist - 32479

UMKC Volker Campus
Jan 09, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Job Title: Sr. Student Support Specialist - 32479
Location: UMKC Volker Campus
Full/Part Time: Full-Time
Job ID: 35199
Hiring Department

School of Law, Continuing Legal Education program

Job Description

Working title – Program Coordinator/Registrar/Credit Coordinator/Accounts Receivable

UMKC Law School Continuing Legal Education is seeking candidates who are motivated, self-starters and enjoy collaborating with a small team to play a critical role in providing high quality continuing legal education, A+ customer service and generating revenue for the law school. Annually, UMKC CLE is the top provider of continuing legal education programming in the state of Kansas based on hours reported producing an average of 60 events, including two international travel activities with an average total of 6,000 customers.

The ideal candidate will be able to work both collaboratively with others and independently, exercising a high commitment to providing exceptional customer service and attention to detail. Applicants for this position will have responsibilities concerning a wide variety of tasks, and must possess excellent written and verbal communication skills and the ability to multitask effectively to successfully meet various deadlines.

This is a full time position with the primary duties of:

  • Coordinating registrations for events
  • Applying for and reporting continuing education credit for various professionals including but not limited to attorneys, accountants, financial planners, human resource professionals, and insurance professionals
  • Processing payments
  • Processing refunds
  • Generating event financial reports
  • Assisting with onsite event support

The individual interacts with customers, speakers and planning committee members on a daily basis through email, Zoom, MS Teams, telephone and in person. Additional duties may include, but not limited to reception, data entry, marketing, record keeping in accordance with University and CE regulatory requirements, assisting planning committees and other duties as assigned.

Although not required, there are opportunities to travel for out of town events, international programs and professional development conferences.

The individual will have the opportunity to be the lead coordinator on events as directed.

Personal transportation to local off-site events is required.

Ability to lift light to moderate weight is required.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications
  • Proficiency with MS Office software including Outlook, Adobe, Word, Excel, etc.
  • Excellent communication and customer service skills.
  • Ability to work well with others.
Full Time/Part Time

Full Time


$16.92 - $18.34 per hour

Application Deadline

January 24, 2021

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


To read more about Equal Employment Opportunity (EEO) please use the following links:

UMKC Statement on Diversity

UMKC values diversity as central to its mission as an urban-serving research university and as a driver of excellence in teaching and learning. UMKC embraces a broad spectrum of diversities, including race, ethnicity, culture, nationality, gender, age, sexual orientation, disability, linguistic ability, learning style, religion, socioeconomic and veteran status, life experiences, educational level and family structure. For more information on our diversity mission, visit the Office of Diversity and Inclusion website:

UMKC is the largest comprehensive, fully accredited university in the Kansas City area. Our students come from all 50 states and over 85 countries, enriching our community with diverse perspectives. With more than 125 academic areas, our students have a lot of opportunities to explore on their way to discovering and creating their perfect career. We are at the heart of a thriving urban area where the city’s life and energy influence everything that happens here. We are Kansas City’s university and we can’t wait for you to join us! Find out more about UMKC in the About UMKC section of our website.

Details about UMKC’s community and the benefits of being an employee can be found on our careers page.

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