IT Application Support Professional

Job description

Posting Number:


Working Title:

IT Application Support Professional


Terry College Information Technology

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

8-5 Monday through Friday.

Advertised Salary:

$65,000 - $73,000+ Commensurate with Experience

Posting Date:


Open until filled:


Proposed Starting Date:


Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification Title:

IT Application Support Professional





Minimum Qualifications:

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Position Summary:

Partnering with the OIT Applications Team and the Office of Institutional Research, this position will leverage available data to provide answers to questions posed by administrators pertaining to the operations, metrics, and goals of the college.

This position will support data drive decisions by enhancing data accessibility, documenting best practices, and providing assistance to data users within the college.

This position will be involved in collaborating with end-users and identifying technologies to meet requirements for new and existing product functionality, participating in developing system functional design, and assisting in producing user documentation and guides associated with the applications.

Physical Demands:

Working in a normal office environment.

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Data Analytics
•Manage critical recurring data reporting needs for the College, ensuring timely, consistent, and accurate results.
•Provide ad-hoc data analytics and reporting services as needed by the College.
•Collaborate with end-users to enhance existing or develop new data reports.
•Maintain documentation and functional code.

Percentage of time:



Business Process Support
•Develop a broad understanding of the college’s business processes in order to independently gather client requirements, perform business process analysis and then represent end-user groups throughout the design and implementation process of the Applications Team.

Percentage of time:



Data Librarian
•Catalog available data sources and content available to the college from University and local sources.
•Develop and promote resources to enhance data analysis self-service within units.
•Provide guidance to end-users on the location and availability of data sources and the appropriate uses of data.
•Provide data analysis and reporting consultation.

Percentage of time:



Data Literacy
•Design and implement a data literacy initiative within the college to improve the knowledge and skills of administrative staff for operations that are more efficient and support accurate and timely decision-making.

Percentage of time:





Diversity Profile: University



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Job No:
Posted: 1/8/2021
Application Due: 3/9/2021
Work Type: Full Time