Applications Analyst Associate
Applications Analyst AssociateDepartment:
Terry College Information TechnologyAbout the University of Georgia:
The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.Posting Type:
Benefits EligibleFull/Part time:
Full TimeAdditional Schedule Information:
8 to 5 Monday through Friday.Advertised Salary:
$50,000 - $55,000+ Commensurate with ExperiencePosting Date:
01/07/2021Open until filled:
YesProposed Starting Date:
01/21/2021Special Instructions to Applicants:
FLSA – Non exemptLocation of Vacancy:
Athens AreaEEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).Classification Title:
IT Application Support Paraprofessional/ProfessionalJob Family:
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.Position Summary:
This position is responsible for support of applications and data usage within the college and for delivery solutions developed by the OIT Applications Team for new deployments to the academic staff units of the college. This position will be involved in collaborating with end-users and identifying technologies to meet requirements for new and existing product functionality, participating in developing system functional design, and assisting in producing user documentation and guides associated with the applications.Knowledge, Skills, Abilities and/or Competencies:
•Proficient in the use of Microsoft Excel
•Experience using R or Python
•Experience building and maintaining Qualtrics projects
•Zoom administration Experience
•Salesforce Experience a plus
Working in a normal office environment.Is driving a responsibility of this position?:
NoIs this a Position of Trust?:
YesDoes this position have operation, access, or control of financial resources?:
NoDoes this position require a P-Card? :
NoIs having a P-Card an essential function of this position? :
NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?:
NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
YesCredit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Duties/Responsibilities:
Provide user support and problem resolutions for business process applications
•Create and maintain user documentation for existing application solutions and business processes.
•Identify common usage questions and train colleagues at the OIT Service Desk to handle these requests.
•Provide or identify resources for appropriate End-User training on the use of supported applications.
Business Process Support
•Develop a broad understanding of the college’s business processes in order to independently gather client requirements, perform business process analysis and then represent end-user groups throughout the design and implementation process.
•Gather customer requirements and metrics for developing BPMN documentation.
Licensing and Account Management
•Complete security audit procedures for supported applications.
•Work with end-users to provide accurate application access in line with current license agreements.
Continuous Service Improvement (10%)
•Ongoing learning, teaching and mentoring.
•Prototyping and upgrading solutions to new platforms/versions.