Immigration Services Manager

Job description

Position Number:


Functional Title:

Immigration Services Manager

Position Type:


Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

CNNC advances the capacity of immigrants and refugees by building bridges between immigrant populations and existing communities throughout NC via community-based outreach and advocacy, educational programming, research and evaluation, immigrant and refugee leadership development, cultural brokering, and educational opportunities for faculty and students.

Position Summary:

The Immigration Services Manager supports the mission and purpose of the Immigration Services program at the Center for New North Carolinians, as a U.S. Department of Justice (DOJ) recognized agency, in providing low cost immigration services to immigrants and refugees. The position manages the operations of the Immigration Services program serving immigrants and their families in the Triad region. Supervises and trains DOJ-accredited staff. Provides guidance and assistance on cases and ensures compliance with all legal and ethical standards. Assists immigrants and refugees seeking counsel or legal representation on cases for federal immigration benefits through legal representation, community information sessions, and related immigration activities. Identifies and pursues funding opportunities to support the work of Immigration Services.

Minimum Qualifications:

  • Masters from an accredited university with at least three years experience in the Immigration Services field.
  • 3-5 years experience in developing and managing an immigration based program.
  • Proven success record in developing, applying for and obtaining external grants.
  • Personnel management experience.
  • Office of Legal Access Programming (OLAP) certification

Preferred Qualifications:

  • Demonstrated self-starter and ability to work independently, collaboratively within a team, and with professionals from other fields to assist clients.
  • Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships.
  • Detailed and strong administrative, organizational, and management skills, with ability to prioritize multiple important tasks, meet deadlines, and work under pressure.
  • Proficiency with Microsoft Office, and comfort working within a case management and tracking system.

Special Instructions to Applicants:

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range:

Commensurate with Experience

Org #-Department:

Ctr for New North Carolinians - 12409

Job Open Date:


Job Close Date:


Open Until Filled:




Type of Appointment:


Number of Months per Year:




Percentage Of Time:


Key Responsibility:

Program Development and Strategic Planning

Essential Tasks:

Develop and implement strategic plans for Immigration Service including long and short term goals and objectives, as well as measurable program outcomes. Develop and implement operating plans in support of the program’s strategic plan.

Develop and update department policies as necessary to comply with regulations and accredited standards.

Develop and implement marketing plans to promote Immigration Services at the UNCG Center for New North Carolinians.

Percentage Of Time:


Key Responsibility:

Program Management

Essential Tasks:

Establish and manage procedural processes that facilitate the effective functioning of Immigration Services, establishing overall service delivery standards and operations that comply with ethical guidelines and all applicable regulations.

Provide individualized case management services appropriate to each client’s needs.

Provide direct legal services by meeting with clients, preparing applications, drafting client declarations, and submitting cases to U. S. Citizenship and Immigration Services (USCIS). Gather necessary documentation to support successful immigration casework. Assist clients with the preparation, review, and submission of petitions to USCIS.

Oversee and monitor recognition (licensing) of agency and accreditation of individual staff through the DOJ.

Report to the Director of UNCG Center for New North Carolinians on the status of Immigration Services programs and matters affecting policy.

Participate in workshops for the public and collaborative partners on basic pathways to citizenship, benefits eligibility, understanding individual rights, and other topics.

Collaborate with other local immigration service providers through regular communication and attendance at community meetings.

Develop and maintain knowledge of family/citizenship immigration law through ongoing training via conferences, webinars, and research.

Provide for the maintenance of appropriate records, files, database entries, and reports. Comply with all documentation and work products required to comply with DOJ requirements and grant funders.

Percentage Of Time:


Key Responsibility:

Grant Writing

Essential Tasks:

Expand fund development, grant writing efforts, and reporting abilities for Immigration Services in conjunction with University departments.

Percentage Of Time:


Key Responsibility:

Supervision and Other Duties

Essential Tasks:

Provide supervision for Immigration Services staff, as well as supervision of all legal immigration work on behalf of clients on an on-going basis to ensure the highest quality of work and full compliance with governing policy and law. Develop training standards for staff.

Coordinate human resource issues including recruitment, selection, and training of Immigration Services staff.

Other duties as assigned.

Physical Effort:

Reading, Writing, Hearing, Talking, Lifting-0-30 lbs.




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 1/8/2021
Application Due: 1/18/2021
Work Type: Full Time