Patient Access Quality Improvement Coordinator - Registration (Req2487)

Job description

Patient Access Quality Improvement Coordinator - Registration (Req2487)

  • Employment Type: Staff - Regular
  • Employee Class: Classif'd Full Time AFSCME HSC
  • Bargaining Unit: AFSCME
  • Shift: 1
  • Work Hours: 7:00am - 7:00pm
  • Hours Per Week: 40
  • FTE: 1
  • Location: HSC Hospital
  • Department: Registration
  • Number of Openings: 1
  • Salary Range: Starting hourly rate $16.67
  • Grade: Classified AFSCME HSC - C1281
  • Float: Yes
  • Rotate: Yes
  • On Call: Yes
  • Travel: N/A
  • Weekend/Holiday: Yes
  • Requisition ID: req2487
  • Position Control Number (PCN): H92835
  • Posting Period: 1/7/2021 - open until filled
  • Position Description:

    Performs all quality monitoring activities for pre-service employees. Works with management and the Patient Access Training & Development Coordinator to develop implement and deliver necessary training programs across the revenue cycle. Keeps management informed of quality monitoring results and any identified and/or recommended training needs. Works in close proximity to Revenue Cycle leadership, Access Training & Development, and front line clinical management to identify departmental inefficiencies via KPI collection and reporting, production and completion of system based reporting tools, and post-service patient audit interviews.   The coordinator “Leads by example” by performing operational tasks alongside department associates and contributes/assists with system implementations and upgrades.


    Required education/experience/licensing:

    · Associates degree in a Healthcare related field or 5 years experience in Patient Access or Medical Office Administration/Insurance billing required. 

    Other required qualifications/knowledge/skills/abilities:

    · Knowledge of medical terminology.

    · Knowledge of patient billing, collection policies & procedures, guidelines and/or standards.

    · Working knowledge of personal computers and computer software programs including but not limited to Windows, Excel, and Word

    · Experience in internet, internet navigation, word processing, standard computer manipulation.

    · Ability to work with minimum supervision, analyzing data, performing multiple tasks and working independently.

    · Excellent communication skills, oral and written skills. 

    · Ability to develop and maintain professional, service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.

    · QA experience preferred

    · Must be able to understand and comply with policies and procedures.

    · Possess excellent analytical and problem solving skills including ability to think critically in situations with multiple variables.

    · Ability to work collaboratively with a high performance team of professionals in partnership toward common objectives

    · Knowledge of information systems and healthcare applications.

    · Work in a professional office environment with possible high stress levels

    Working Conditions:Manual dexterity to utilize computer. Good visual and hearing discrimination. Moderate lack of control over pace of work and high level of interaction with patients and employees throughout the work day. Ability to work independentlyAbility to keep up with a fast pace environmentAbility to work at a computer for extended periods of timeAbility to sit at a desk for extended periods of time

    The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

    The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

    The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

    Computer access is available at most public libraries and at theOffice of Human Resources located in the Center for Administrative Support atMain Park Campus or at the satellite HR Office located at the FacilitiesServices Building, Suite 1000 on the Health Science Campus.

    To promote the highest levels of health and well-being, theUniversity of Toledo campuses are tobacco-free.  To further this effort,effective July 1, 2019, the University of Toledo Health Science Campus MedicalCenter requires all candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine)testing, as well as drug and other required health screenings. Any employmentoffer is conditional upon successful completion of a cotinine test.




    Diversity Profile: University



    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 1/8/2021
    Application Due: 1/28/2021
    Work Type: Full Time