Academic Support Coach

Job description

Academic Support Coach

Sugar Grove, IL
Part-time Support Staff
Dickson Center, Sugar Grove Campus

Reporting to the Academic Success Initiatives Manager, the Academic Support Coach is a compassionate, committed, and energetic professional, who helps students stay engaged in their learning, by providing support in navigating the online learning environment. This position utilizes best practices to assess the needs of students and connects them with campus resources.


Partner with faculty to provide navigation that helps students overcome obstacles impeding academic success.

Provide students with strategies needed to be successful, self-regulated learners.

Review Smarter Measure results with students.

Foster a connection with other college departments to ensure high quality support is provided to each student.

Contact academically disengaged students to provide assistance with course navigation.

Monitor academically re-engaged students for period of time to track academic progress.

Visit classes within assigned disciplines.

Attend and complete assigned trainings and meetings.

Assist with identifying new intervention techniques and services, programs, and/or initiatives that would benefit students’ progress.

Assist with program activities, including documenting successes, data collection, reporting, and program evaluation.

Support continuous quality improvement activities related to student retention and completion.

Provide education and training to students on topics related to academic success.

Maintain confidentiality at all levels.

Other duties as assigned.


Highly adaptable and creative in addressing student needs.

Resourcefulness, with excellent problem solving and research skills.

Requires empathy, compassion and an understanding of the cultural and social backgrounds within the Waubonsee community.

Excellent communication and the ability to establish trusting relationships.

Excellent presentation skills in speaking with various audiences.

Proactive and detailed oriented.

Able to learn, adapt, and utilize new technology quickly.

Being open to change and new methods in the assigned areas of responsibilities.

Ability to participate in a team-based approach to student success.

Knowledge of the student support services

Minimum Qualifications

Bachelor’s Degree in Education, or related field.

Experience working with diverse college student populations.

Proficient in technology including MS Office, with exceptional knowledge of Word, Excel and PowerPoint; experience with using cloud-based collaboration tools like Google Docs, Dropbox, and One Drive.

Ability to perform multiple tasks successfully in a fast-paced environment with limited supervision.

Able to adapt behavior or work methods in response to new information, changing conditions, or unexpected obstacles.

Ability to work a flexible schedule including occasional evenings and weekends.

Bilingual in Spanish/English strongly preferred.

Please attach the following documents when applying:

  1. Cover Letter-Yes
  2. Resume-Yes
  3. References-Yes (Can be provided at interview)
  4. Transcripts-Yes (Can be provided at interview)

Position Details
Grant Funded: No
Compensation Range: 24.00 - 24.00 (starting pay reflected)
Compensation Type: Hourly
Work Schedule: Varies
Work Hours: 25
Testing: Yes
Targeted Hire Date: 5/31/2021

Special Instructions: A copy of your transcript is required at the time of interview, or it can be attached during the application process.

Equal Opportunity Employer: minority/female/disability/veteran




Diversity Profile: University



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Job No:
Posted: 1/8/2021
Application Due: 8/3/2021
Work Type: Full Time