Administrative Associate Sr.
Job Summary / Basic Function:
SUMMARY OF JOB DESCRIPTION:
Reports to the Academic Success leadership and performs administrative an office support activities for credit programs; facilitate the admission and registration process for current and prospective students; provide information to visitors, students, faculty and staff; inform students on matters regarding admissions and records.
DUTIES AND RESPONSIBILITIES:
•Field telephone calls and provide quality customer service in a professional manner at all times
•Serve as call center representative during peak times to assist students with log in issues.
•Create documents and spreadsheets for department, college, assessment or accreditation purposes.
•File, fax and scan documents and records, open and distribute incoming mail.
•Facilitate the admissions and registration process for current and prospective LIT students.
•Process requests for program information from CRM or other leads
•Create and modify the course schedule for the assigned department
•Collect and route withdrawal and drop forms.
•Maintain and distribute student records following FERPA guidelines and LIT policies.
•Provide registration information, transcripts, etc. for students, faculty and staff on demand
•Complete purchase requisitions and travel documents as needed.
•Other duties as assigned
•High school diploma or GED is required.
•Two years of customer service experience in a related field in either the private sector, with a state agency, or higher education
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job including desk work and occasional field trips for college or program activities. While performing the duties of the essential functions of this job, work is typically performed in an interior/office work environment with moderate noise. Applicant must be qualified to drive a state vehicle to conduct state business. Some evening and weekends will be required as well as extended hours required during registration periods.
Lamar Institute of Technology is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.Preferred Qualifications:
•Three or more years of customer service experience, proficient skills in Banner, Starfish, Argos, Microsoft Office Applications
This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.Salary:
01/04/2021Open Until Filled: