Director, Student Accounts

Job description

Functional Title:

Director, Student Accounts

Position Type:


Appointment Type:


FTE %:


Job Description Summary:

Directs, plans, and implements the activities of all student financial services, and accounts receivable systems for the University. Manages the disbursement of over $150 million in federal, state, private, and institutional aid and insures disbursements are compliant with various regulatory agencies including but not limited to the Department of Education.

The University of La Verne is a private not-for-profit university founded in 1891 located in La Verne, California. The core values that we live by are Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Community and Civic Engagement.

If you’re passionate about these values, join us at the University of La Verne!

Specific Duties:

  • Oversees the overall operation of student financial services, billings, receivables, cashiering, and on-line student access to accounts and transactions. Responsible for the assessment of all tuition and fees for student accounts. Manages all student payment options.
  • Manages the disbursement of over $150 million in federal, state, private, and institutional aid and insures disbursements are compliant with various regulatory agencies including but not limited to the Department of Education.
  • Safeguards and deposits all tuition, fees, and other monies collected throughout the University. Ensures policy and regulatory compliance of all cash receipts at the University.
  • Analyzes and resolves billing and payment problems. Identifies errors or discrepancies and assist students and their parents with questions regarding their account. Serves as an escalation point for questions and concerns.
  • Ensures timely issuance in student and financial aid refund checks.
  • Monitors the accounting of the accounts receivable module and ensures adequacy of internal controls and procedures for accounts receivable and cash receipts. Recommends and implements system changes as needed to ensure adherence to GAAP as well as University Policies. Responsible for adherence and compliance to federal and state regulations as applied to financial institutions. Provides direction and leadership in financial management of accounts receivable and cash receipts. Provides direction and fiscal policy reviews and implements any changes.
  • Design, implement, and monitor short and long range goals, objectives, policies, and operating procedures for the department. Monitor and evaluate program effectiveness. Recruits, trains, supervises and evaluates departmental staff. Establishes and maintains effective working relationships with other University offices regarding enrollment, assessment of fees and payment processes. Serves as liaison to other University departments and business administrators on policies and procedures. Represents department on committees and meetings.
    Directs, educates, and encourages departmental staff on positive customer service with students, parents, faculty, staff and other University departments.
  • Interacts with accounting staff and primary contact for external auditors; participates in auditing projects, and provides information and access to student account information as required and represent the Office of Student Accounts as a speaker and provide important information about payment options, financial counseling services, critical dates, refunds and book authorizations. Participate in student orientations, informational meetings and training sessions.
  • Responsible for monitoring completed registration and financial obligations of students for each registration period and populations. On-going reporting of results to senior management. Developing solutions and making decisions for students with financial difficulties. Manages and oversees collections of delinquent accounts for student tuition and fees.
  • Identifies and oversees the implementation of software enhancements to improve the efficiency and integrity of Student Accounts.

Minimum Qualifications:

  • Bachelor’s Degree
  • 5 years of experience working in a Student Accounts or Financial Aid Office
  • 5 years of experience working in higher education
  • 4 years of experience in a supervisory or leadership position
  • Knowledge of cashiering and cash management principles, systems procedures and standards
  • Knowledge of accounting and accounts receivable principles, methodology, and practices
  • Knowledge of Federal and State Federal regulations. This includes the Department of
  • Education regulations regarding the disbursement and issuance of Financial Aid and refund checks.
  • Knowledge of the Fair Debt Credit Reporting Act
  • Knowledge of the regulations regarding unclaimed property
  • Strong verbal, written communication and presentation skills. Excellent customer service skills
  • Proficient in in Microsoft Office
  • Ability to work in a fast paced office environment
  • Ability to interact in a professional manner during stressful situations
  • Ability to work effectively as a team player
  • Ability to analyze, interpret data and make independent decisions

Preferred Qualifications:

  • Strong working knowledge of computer systems and software applications.
  • Experience with Banner, Cashnet and Cognos is desired
  • Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.
  • Experience working in accounting for at least two year is preferred

Benefits Summary:

Salary will be commensurate with experience and internal equity. Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University’s 403B retirement plan, and a generous time off plan.

Employment is contingent upon successful completion and clearance of a background check and employment verification.

Number of Vacancies:


Posting Number:


Open Until Filled:





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Job No:
Posted: 1/7/2021
Application Due: 4/7/2021
Work Type: Full Time