Application Support Analyst 2

Job description

Job Title:

Application Support Analyst 2


Ankeny Campus

Job Number:


Employment Date:

As soon as possible

Job Category:

Administrative/Professional Positions

Application & Position Contact Information:

Human Resources at (515) 964-6479 or [email protected] for information concerning the application process. Mike Jocic at 515-965-6013 or [email protected] for information concerning the position or your status once the position has closed.

Salary Information:

Starting salary: $76,575 (work experience and meeting the desired qualifications listed may be considered in setting a salary above the minimum)
Pay Grade: A6

Job Summary:

Provide analytical and technical support to departmental staff in the use of the administrative computer system; identify system problems and resolutions; identify system enhancements and ensure enhancement compatibility with existing systems.

Essential Functions:

Provide consulting services to user departmental staff regarding the correct use of the administrative computer system, identifying system enhancements, analyzing system problems and identifying solutions to resolve the problem.

Develop adhoc reports that will be used to assist the department in information research and daily decision making.

Coordinate the implementation of application software upgrades between departmental users and Information Solutions staff by establishing timelines, communicating changes, enhancements and modifications that will impact the user department and other system modules.

Assist user department in obtaining additional programming by identifying needs, developing programming specifications to ensure compatibility with existing systems software, and testing the program output for accuracy.

Develop system documentation which may include online manuals, office procedures, report descriptions, and common problem resolutions.

Perform other duties as assigned.

Required Qualifications:

Bachelor’s degree in any area and four years of experience implementing, using or supporting an automated information systems in a relational database environment OR Associate’s degree in a computer field and six years of experience implementing, using or supporting an automated information systems in a relational database environment.

Experience with Oracle, UNIX and/or SOL.

Strong communication skills.

Ability to plan, organize and manage lime.

Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.

Knowledge of current software applications.

Desired Qualifications:

Bachelor’s degree in computer science, information systems or related.

Programming and/or systems analyst experience.

Three or more years of experience working with CRM Recruit and Advice, or other Ellucian products, or five or more years of experience working with CRM software.

Experience in an educational institution.

Physical Requirements:

• Sit
• Lift Floor to Waist < 10 lbs
• Carry < 10 lbs x 100 ft
• Push/pull horizontal 10 lbs x 18 in
• Lateral Pinch
• Forward reach
• Crouch
• Neck Flexion, Extension & Rotation
• Fine Motor Coordination
• Hand & Foot Coordination
• Stand
• Ability to be Mobile

Physical Demand Category:


Post offer, Pre-Employment Physical Test:


Work Schedule:

Monday-Friday, day hours.

Posting Date:


Deadline for Submitting Applications:


Open Until Filled:


Special Instructions to Applicants:

DMACC is an Affirmative Action/Equal Employment Opportunity employer. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email [email protected]

THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications. 2) Attachment of transcripts to your electronic application. Transcripts must include the applicant’s name and degrees conferred. Scanned copies are acceptable.

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Job No:
Posted: 1/7/2021
Application Due: 1/20/2021
Work Type: Full Time