CRM Specialist, Ellucian Systems

Job description

Job Title:

CRM Specialist, Ellucian Systems


Ankeny Campus

Job Number:


Employment Date:

As soon as possible

Job Category:

Administrative/Professional Positions

Application & Position Contact Information:

Human Resources at (515) 964-6479 or [email protected] for information concerning the application process. Steve Pankey at 515-964-6210 or [email protected] for information concerning the position or your status once the position has closed.

Salary Information:

Starting salary: $76,575 (work experience and meeting the desired qualifications listed may be considered in setting a salary above the minimum)
Pay Grade: A6

Job Summary:

The CRM Specialist utilizes proven communication and problem-solving skills to guide, train and assist all user groups district wide on issues related to the design, development, deployment and identification of options to fully utilize CRM software critical to university operations. The CRM Specialist analyzes and resolves CRM program issues in a timely and accurate fashion as well as maintains responsibility for maintenance, troubleshooting, and monitoring data quality and integrity across the district.

Essential Functions:

Lead, coordinate and support district-wide efforts in leveraging all aspects of CRM technology and data analysis. Define workflows to support admissions, recruitment and retention efforts. Plan, develop and create appropriate communication plans; outreach, onboarding, and completion efforts; web functions, event management and related campaigns to support and engage students through the District CRM tools.

Analyze, define and implement CRM changes to software configuration including extraction, automation, imports, and error checking processes. Develop, test, implement, maintain and monitor all CRM related systems and security, including required updates and upgrades.

Create and distribute reports on data and trends to all stakeholders and coordinate with other institutional data reporting systems.

Create and maintain documentation and training for systems to end-users. Serve as first-line of triage for issues and needs within District CRM tools.

Perform other duties as assigned.

Required Qualifications:

Bachelor’s degree in information systems, computer science, business administration, management information systems, marketing, statistics, social sciences or related field and four years of related experience in CRM administration or an information technology field or an Associate’s degree in related fields with six years of related experience in CRM administration or an information technology field.

Experience with Enterprise Resource Programs (ERPs).

Ability to plan, organize and manage time.

Strong communication skills.

Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds.

Knowledge of current software applications.

Desired Qualifications:

Experience with Ellucian Recruit or Advise, or other college/university enrollment/student management CRM systems.

Experience working in admissions office in higher education.

Experience with Ellucian Banner SIS.

Experience with SQL or other scripting languages.

Technical experience with enterprise level, multi-user applications.

CSS and HTML knowledge.

Experience with Salesforce Marketing Cloud or other email vendors.

Physical Requirements:

• Sit
• Lift Floor to Waist < 10 lbs
• Carry < 10 lbs x 100 ft
• Push/pull horizontal 10 lbs x 18 in
• Lateral Pinch
• Forward reach
• Crouch
• Neck Flexion, Extension & Rotation
• Fine Motor Coordination
• Hand & Foot Coordination
• Stand
• Ability to be Mobile

Physical Demand Category:


Post offer, Pre-Employment Physical Test:


Work Schedule:

Monday-Friday, day hours

Posting Date:


Deadline for Submitting Applications:


Open Until Filled:


Special Instructions to Applicants:

DMACC is an Affirmative Action/Equal Employment Opportunity employer. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6301 or by email [email protected]

THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications. 2) Attachment of transcripts to your electronic application. Transcripts must include the applicant’s name and degrees conferred. Scanned copies are acceptable.

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Job No:
Posted: 1/7/2021
Application Due: 4/7/2021
Work Type: Full Time