Professional Services Specialist 4-AS, Office of Undergraduate Admissions

Job description

Job no: 494900
Work type: Regular full time
Location: Glassboro, New Jersey
Categories: Professional


  • Under the supervision of the Assistant Director of Admissions Operations, the position is a vital technical support position in application processing for Undergraduate Admissions. The areas of focus include, but are not limited to: providing technical assistance to all phases of admissions application and recruitment data processing and management; supplying technical support to customer service activities; offering technical assistance to prospective students; and assisting in special projects or other tasks as needed.

Primary Responsibilities:

  • Perform daily Admissions activities, including electronic file importing, data merging, and applicant and prospect communications;
  • Work with confidential and sensitive information on a daily basis;
  • Support document management system activities;
  • Process college transcripts (paper and electronic) within Admissions workflows ;
  • Contribute to the ongoing Slate CRM integration to ensure project goals are being met and system is running efficiently;
  • Identify and incorporate the use of best practice web-based technology in recruitment and enrollment efforts;
  • Work with the various units within Strategic Enrollment Management to ensure the university attracts high caliber undergraduate students and retains them through graduation;
  • Provides customer service to prospects, applicants, parents, counselors, and internal staff;
  • Assist with special projects and initiatives as directed.
  • Some evening and weekend work may be required.

Required Experience/Education:

  • Graduation from an accredited college or university with a bachelor’s degree.
  • One (1) year of professional experience in different aspects of administration and business practices.

Preferred Qualifications:

  • Ability to think critically, strategically, and creatively regarding the enrollment management process
  • Ability to work both collaboratively and independently
  • Strong computer literacy and familiarity and comfort with spreadsheets and databases
  • Strong interpersonal and communication skills
  • Experience in a college Admissions Office
  • Experience working with Slate CRM and Student Information Systems
  • Strong proficiency with current software and technological venues in higher education
  • Experience with system implementation from a functional level
  • Experience with COGNOS


  • Range P18 (Step 1 = $47,810)


  • Only completed online applications submitted on or before the deadline will be considered.
  • Some evening and weekend work may be required.

Advertised: Jan 6 2021 Eastern Standard Time
Applications close: Jan 21 2021 11:55 PM Eastern Standard Time




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 1/7/2021
Application Due: 1/21/2021
Work Type: Full Time