ITSM Associate/UKHC

Job description

Job Title:

ITSM Associate/UKHC

RE25943

ITSM Associate

H3997:EVPHA Information Technology

Lexington, KY

10

$46,675-78,499/year

Staff

Full-Time

AA

http://www.uky.edu/hr/employment/working-uk/equivalencies

1 yr

None

This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and some occasional job-related travel (less than 10% of time).

The shift for this position is primarily Monday through Friday, 8:00 a.m. – 5:00 p.m. As an exempt-level position, additional hours (including occasional holiday and weekend coverage for ongoing projects) may be required in order to meet job and departmental business needs.

The ITSM Associate is responsible for creating and maintaining the documentation and web-based training for the new enterprise-level ITSM platform, ServiceNow.

Duties in support of this will include leading IT process improvement efforts; project management and execution; and working with internal teams to obtain an in-depth understanding of the product and documentation requirements; producing high-quality documentation that meets applicable standards and is appropriate for its intended audience, writing online help guides and creating tutorials to assist end-users with navigating the ServiceNow platform and ITSM-related processes.

The candidate in this position will also create web-based training materials as needed for ITSM platform.

The ideal candidate will have Microsoft Word and PowerPoint; WordPress; Captivate; ServiceNow; and basic HTML knowledge.

Yes

Bachelor’s degree and at least three full years of paid, full-time employment experience in software technical writing.

01/12/2021

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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