Administrative Support - Intermediate

Job description

About the University of West Georgia:

Just west of Atlanta, the University of West Georgia is a second home for more than 1,800 faculty and staff members dedicated to transforming lives and changing perspectives. With over 13,700 undergraduate and graduate students and nearly 90 programs of study, we’re a university of anything’s possible. We embrace diversity. We value community. We drive growth. We engage – as students, faculty and staff – and work collectively to be the best comprehensive university in America, sought after as the best place to work, learn and succeed.

Join our pack and get a front seat to history in the making. Special things happen when you Go West. Come see for yourself.

For more information about UWG, visit

Classification Title:

Administrative Support - Intermediate

Position Type:



Cntr-Adult Learners & Veterans

Position Title:

Administrative Support - Intermediate

Position Number:


Nature of Work:

Reporting to the Assistant Director of Center for Adult Learners and Veterans, the Administrative Support – Intermediate manages a caseload of students receiving GI Bill benefits and performs certification of enrollment to the Veterans Administration (VA). The incumbent will provide individual personalized services on an as-needed basis and serve as an advocate for their caseload by interpreting and explaining the policies and procedures related to receiving VA benefits to prospective and current students. This position also assists in annual state-required VA audits and reporting. The successful candidate will perform monthly budget reconciliation for the department and purchase supplies for the office.

Required Qualifications :

High school diploma or GED AND at least 2 years of related office experience, preferably in a Student Services environment, veteran program administration or very similar field; Commitment to a high level of attention to detail; Ability to read and interpret academic/government policy and translate the information to enrolled veterans and prepare for entry into complex computerized information systems. The applicant may need to pass a credit check for budget responsibilities.

Preferred Qualifications:

Bachelor’s degree. Familiarity with Banner Student Information System; Experience using VA-ONCE or working with Veterans; Direct experience with Banner student information system; Experience using GeorgiaFIRST Financials; Knowledge of GI Bill benefits and the documents needed to certify enrollment for US Department of Veterans Affairs and Department of Defense education benefits.


$17.14/hrly (minimum) to $22.38/hrly (midpoint)

Physical Requirements/Working Conditions:

While performing the duties of this job, the employee is regularly required to sit and talk, hear, and use hands and fingers to operate a computer and telephone keyboard. Ability to sit at a computer terminal for an extended period of time.

Must be able to travel to attend professional development opportunities and events and visit satellite campuses. Must possess the willingness and ability to work an unconventional work schedule that includes some evenings and weekends.

Does this position require any special certification/ license? If yes, please specify.:

No, however familiarity with Veteran Affairs(VA) and Department of Defense (DOD) policies and procedures regarding eligibility, compensation, and benefits will require annual training provided by third parties and paid for by the department.

Notice to Applicants:

Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.

It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia.s affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.

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Job No:
Posted: 1/7/2021
Application Due: 1/23/2021
Work Type: Full Time