Student Services Specialist/Matriculation
Student Services SpecialistJob Title:
Student Services Specialist/MatriculationPosition Number:
FC Counseling & Student DevelopmentPercentage of Employment :
100%Months of Employment :
12 Months Per YearWork Schedule:
Depending on start date, position may require that you work remotely Monday- Friday, 8:00 AM - 5:00 PM (Schedule and shift are subject to change in accordance with department needs.)About Us::
Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students’ educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 80,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California’s premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education.
We invite you to join the Fullerton College campus community. Ideal candidates will share Fullerton College’s commitment to diversity, equity, and inclusion. Fullerton College offers a radically student-centered culture that is inclusive and welcoming to all who learn and work here. The student body is incredibly diverse, with more than 55.5% Latinx, 19.3% Caucasian, 14.8% Asian/Pacific Islander, 3.2% African American, and 0.24% American Indian/Alaskan Native. Additionally, students from more than 40 countries enroll in our International Student Program each year. The College believes in a multicultural learning experience where faculty and staff from diverse backgrounds can contribute to the development of our students.
Fullerton College is the oldest community college in continuous operation in California. Since our first class in 1913, we have grown to become one of the most successful community colleges in the nation. Our high transfer and graduation rates, rich academic programs and radically student-centered approach equip students with the skills and resources they need to succeed. Each year, thousands of students transfer to the CSU and UC systems as well as to private colleges and universities throughout the nation. Notably, during 2017, Fullerton College was ranked as the number one community college in California in transfers to the California State University (CSU) system.
Fullerton College is designated as a Hispanic-Serving Institution and is eligible for designation as an Asian American and Native American Pacific Islander Serving-Institution (AANAPISI). Fullerton College proudly offers many programs to serve and support our diverse student body, including Puente, Umoja, Student Diversity Success Initiative, INCITE, Extended Opportunity Programs and Services (EOPS) Foster Youth Success Initiative, Disability Services, and a Veterans Resource Center. The College also provides many avenues of support for our faculty and staff through networks that include the Latino, Asian/Pacific Islander, Black, and LGBTQ Faculty Staff Associations.
Fullerton College offers a comprehensive array of student services programs and academic and career pathways designed to achieve our campus strategic goals related to access, retention, persistence, and student success initiatives on campus. The College is developing an implementation plan for Guided Pathways and has robust partnerships with our local high school districts.
The Fullerton College campus community is dedicated to our core values of Community, Diversity, Equity, Excellence, Growth, Inclusivity, Innovation, Integrity, Partnership, Respect and Responsibility. For more information, please visit our website at www.fullcoll.edu .What We Offer::
•100% employee medical premium coverage
•Fringe allowance to be used at employee’s discretion
•Voluntary (Medical/Dependent Day Care) Flexible Spending Account
•$50,000 life insurance benefit
•Deferred Compensation Program (403(b)/457 plans)
•Retirement Pension Plan (CalSTRS/CalPERS)
•Professional Growth & Development Opportunities
•18 paid holidays + Paid vacation
•Cumulative sick leave
•Summer schedule (exceptions apply)
•Longevity salary program
•District paid employee post-retirement medical (for those who qualify)
•Employee Assistance Program
•Environment that fosters diversity and inclusion
•Progressive and innovative culture
POSITION IS GRANT FUNDED
This position is responsible for performing a variety of complex technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS, adult education, disabled student services, student placement, and counseling services.Essential Functions:
Examples of essential functions are interpreted as being descriptive and not restrictive in nature.Job Description:
Plans and coordinates program activities; participates as directed in the formulation, development and implementation of appropriate policies and procedures for the assigned specialized student service; communicates with instructors, administrators, other District staff and outside agencies to coordinate and implement programs, resolve conflicts and exchange information.
Conducts informational workshops regarding programs and services; participates in outreach activities to promote educational opportunities and services available; works with social services agencies to promote awareness of assigned student service.
Oversees and coordinates the processing of a variety of documents related to the assigned specialized student service; assists students with application process for programs, services, and university transfers; assures the availability of specialized equipment or services for special needs students.
Provides technical information and expertise to students, instructors and others in an assigned area of Student Services; serves as peer counsel to students; works with students, instructors, administrators and staff to understand students’ academic needs and progress.
Maintains various records and files related to assigned area; inputs and downloads data from computer database; gathers, compiles and analyzes pertinent data and statistics; prepares and maintains a variety of narrative and statistical records and reports related to program activities and effectiveness.
Prepares and maintains program ledgers and reconciles budgets; monitors and records program administration, personnel, supply and equipment expenditures; prepares deposits and arranges for transport to bank.
Trains and provides work direction and guidance to others as directed.
Maintains current knowledge of legal requirements, procedures and policies used in providing student services.
Learns and applies emerging technologies as necessary to perform duties in an efficient, organized, and timely manner.
Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; attend and participate in diversity, equity and inclusion trainings and events; active assistance in the creation of a welcoming and inclusive work and educational environment.
Performs related duties as assigned.Working Relationships:
The Student Services Specialist maintains frequent contact with co-workers, counselors, faculty, students, various departments and outside agencies.Knowledge, Skills and Abilities:
Knowledge of District organization, operations, policies and objectives
Knowledge of applicable sections of State Education Code and other applicable laws
Knowledge of organization, policies, and rules of assigned department or program
Knowledge of modern office practices, procedures and equipment
Knowledge of local, State and Federal laws applicable to assigned programs
Knowledge of specialized equipment used to communicate with blind and hearing-impaired individuals
Knowledge of District rules and regulations governing participation in financial aid and other government sponsored programs as assigned
Knowledge of the basic principles of bookkeeping
Knowledge of record keeping techniques
Ability to operate a variety of office equipment such as calculator, computer, copier, etc.
Ability to prepare budgets and financial reports
Ability to compile, organize, and analyze statistical data
Ability to work confidentially with discretion
Ability to plan, organize and prioritize work
Ability to meet schedules and time lines
Ability to work independently with little direction
Ability to understand and follow oral and written directions
Ability to communicate effectively, both orally and in writing
Ability to understand scope of authority in making independent decisions
Ability to review situations accurately and determine appropriate action according to established guidelines
Ability to establish and maintain effective working relationships with othersSpecial Requirements:
Coursework must be verifiable on a legible transcript.Minimum Qualifications:
Two (2) years of college-level course work
Minimum two (2) years increasingly responsible training or experience in student services
Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.Desirable Qualifications:
Experience assisting and promoting the growth and success of a diverse population of students and employees through the development of interculturally competent and equity minded practices or initiatives.
Demonstrated experience completing complex tasks while working both independently and part of a team.
Demonstrated experience training non-technical staff and faculty in the use of complex technologies (software and hardware).
Demonstrated experience following data collection practices and analysis of data sets.
Demonstrated experience being able to multitask and manage multiple complex assignments in an environment that often has regular interruptions.
Demonstrated experience and knowledge of student scheduling systems, degree audit software, document imaging software, and other software that may be utilized in higher education.
Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.Working Conditions:
College or District office environment; may require standing for long periods while assisting students. May be subject to sitting for long periods at a time (up to 2-3 hours). Repetitive use of upper extremities including hand coordination activities.Salary Range:
$4,325 - $5,242 Per MonthNumber of Vacancies:
01/20/2021Special Instructions Summary:
Special COVID 19 Notice: In-person interviews are suspended at this time and will be replaced by interviews in a virtual format. Thank you for your continued interest in working at North Orange County Community College District.
This position is grant funded and exists based on the availability of funds. Employment is contingent upon the continuous availability of funds.
This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The applicant selected for the position will be required to provide identification and employment eligibility as outlined in the Immigration Reform and Control Act. NOCCCD will not sponsor any visa applications.
The District may choose to fill one or more positions from this recruitment within the same fiscal year or 8 months, whichever is longer.
To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”.
The minimum required number of references for this position is three (3) and will be requested at the finalist and/or offer of employment phase of the hiring process.
All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.
Minimum Qualifications – Experience: One year of experience is equivalent to 12 months of experience at a maximum of 40 hours per week (full time). Applicable part-time experience will be converted to the full-time equivalent for the sole purpose of meeting the experience minimum qualification.
Minimum Qualifications – Education: 24 units are equal to one year of education. As applicable, education must be from a regionally accredited institution and verifiable on a legible unofficial transcript.
Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.
Evaluations of foreign degrees and/or coursework are required. See our website at http://www.nocccd.edu/minimum-qualifications for information regarding evaluation of foreign degrees.