Director of Payment Services

Job description

DescriptionThe Procurement Service Center (PSC) serves the University of Colorado in the procurement of goods and services and in making payments to suppliers and travelers by combining sound business controls with efficient and timely service. The functional areas of the PSC include Purchasing Services, Strategic Sourcing, Supplier Relationship Management, Payable Services, Commercial Card Program, Travel Program, Small Business Program, Contract Services, Business Intelligence, and Procurement Systems. PSC is the system owner of CU Marketplace and Concur Travel and Expense.

Position Summary
The Director of Payment Services is a leadership team position within the PSC that serves the University of Colorado (CU) community through the efficient management of university payment services. The scope of work assigned to this position includes the efficient administration of the university's payments to suppliers and reimbursements throughout the CU Community, and the administration and expansion of the Commercial Card Program throughout the CU system. 

This position reports to the Associate Vice President and Chief Procurement Officer and is exempt from the State of Colorado Classified Staff System.  Current projects and priorities include elimination of paper-based forms and manual processes, researching and implementing modern payment and reimbursement platforms, defining and refining use cases and system requirements for the e-Procurement platform, and several policy / compliance investigations. 

Duties and Responsibilities
Duties and responsibilities of the position include, but are not limited to: 

Accounts Payable and Commercial Card Leadership

  • Serves as the senior-most leader of Accounts Payable (A/P), and Commercial Card Program. Establishes & executes plans to achieve strategic program objectives by developing department level and administrative level processes.  Sets direction and team leadership for the Payables Services organization.  
  • Develops efficient and effective relationships between program’s functions and other University departments (ex: payment, audit, sponsored projects, Procurement, Office of University Controller). 
  • Collaborates with the Associate Vice President and Chief Procurement Officer in developing policies, procedures, and guidelines.
  • Develops and monitors performance management data including Key Performance Indicators (KPIs) and metrics. 
  • Serves customers and engages regularly with campus leadership to achieve program results.
Staff and Department Leadership

  • Leads staff in developing goals, strategy, and vision for the department.
  • Supervises the A/P Supervisor and Manager and Commercial Card Program Manager
    • Recruits and hires employees
    • Oversees delivery and quality of work completed by subordinate units
    • Trains and serves as a mentor to employees regarding daily activities
    • Evaluates employee work performance and provides feedback
    • Responds to employee questions or concerns
    • Responds to and resolves escalations as needed
Relationship Management

  • Works with the issuing bank to administer all of the University of Colorado's credit cards, including the Procurement Card, Managed Spend Card, Travel Card, Payment Plus product and the specific vendor accounts, and the airline ghost card. 
  • Establishes and maintains effective Supplier Relationship Management program with applicable suppliers, and the issuing bank.
  • Develops and maintains strong customer relationships across the CU System. 
  • Is responsible for the relationship with the e-Procurement payment system currently provided by Jaggaer.
  • Accounts for and ensures proper application of the various credit card fees accruing from University payments.
Who we are:

System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  However, this position is located in Denver or has the ability to work remotely.  Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: The salary range for this position is $101,294 - $137,237, but the intended hiring range is $130,000 - $137,000.

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

More information on benefits programs, including eligibility, is available at

Knowledge, Skills, and Abilities
To be successful in this position, candidates will need the following:

  • Knowledge of expense and reimbursement management policies and best practices.
  • Knowledge of the business and financial structures and systems of CU.
  • Knowledge of accounting principles, processes, and best practices.
  • Accounting skills, including the ability to perform computational math, follow established accounting and financial standards, be cognizant of and address details, and meet deadlines.
  • Analytical and problem-solving skills, including the ability to examine and summarize data and trends in order to resolve issues and produce results.
  • Process Improvement and Continuous Improvement mindset.
  • Employee management, supervision, and team building skills, including the ability to train and coach others, communicate effectively, manage conflict, reward good behavior, and establish and maintain accountability.
  • Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
  • Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
  • Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
  • Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.

QualificationsMinimum Requirements

  • Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis).
  • Six (6) years’ professional budget, finance, and/or accounts payable experience serving a broad and stratified set of customers, which includes:
    • Creating, preparing, and maintaining spreadsheets comprised of complex calculations and pivot tables.
  • Three (3) years’ experience in a managerial or supervisory role, which includes managing personnel, developing/mentoring direct reports, and completing performance reviews to ensure continuous improvement, high performance, and employee retention.
Preferred Qualifications

  • Bachelor’s or post-baccalaureate degree from an accredited institution of higher education in business, administration, accounting or field of study related to the work performed.
  • Nine (9) years’ professional budget, finance, or accounts payable experience, as indicated above.
  • Four (4) years’ experience in a managerial or supervisory role, as indicated above.
  • Professional experience working with or in government or an institution of higher education institution.
  • Experience with Concur Travel & Expense software.
  • Experience with Jaggaer eProcurement software.
  • Experience with Tableau or other data visualization software.
  • Experience with workflow design and transaction processing.
  • Professional certification (Certified Accounts Payable Associate, Certified Procurement Professional, Certified Professional in Supply Management, or similar professional certifications).

Job Category: Finance and Accounting
Primary Location: Denver
Schedule: Full-time
Posting Date: Jan 6, 2021
Unposting Date: Ongoing




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Job No:
Posted: 1/7/2021
Application Due: 4/7/2021
Work Type: Full Time