Assistant Box Office Manager - 14289-1A

Job description

Updated: Jan 6, 2021
Location: UC Irvine Campus
Job Type:

Job Opening ID: 14289

Reports To: EVENTS SPEC 3



Bargaining Unit: 99

FLSA: Non-Exempt

Payroll Job Code: 006291

Job Location: UCI Campus- Irvine

Percent of Time: 50%

Work Schedule: TBD

Employee Class: Career

Position Summary:

The Assistant Box Office Manager (ABM) is responsible for box office administration and supervision, including the online ticketing system and customer service for the Claire Trevor School of the Arts (CTSA) Box Office. The ABM is primarily focused on customer service via the phone and sales window and supports the Box Office Manager and all box office functions, including but not limited to season ticket sales, cash handling, sales report, and customer service issues both on-site and over the phone. The ABM acts as the lead seller and assists in running reports (daily sales, end of show reconciliation, event guest lists) so the manager can create credit and cash/check journals in the financial system. The ABM will be required to follow internal operational policies and procedures.

Assists in planning, organizing, and implementing events and functions, which may include symposiums, conferences, program events, banquets, and VIP briefings. May independently manage small, non-complex events.

Compensation Range:


Department Website:


Ability to work with ticket sales and knowledge of a computerized ticketing system, such as Ticketmaster, Tessitura, Paciolan, etc. Attention to detail needed to ensure financial security of all facility revenue. organization to its publics. In-depth understanding of information technology to assess unit needs for on-line personnel, payroll processing, and data management. Demonstrated ability to perform a variety of ticket system functions. Experience in using a personal computer, utilizing spreadsheets, databases, networks and software packages. Ability to work with a variety of complex financial reports. Interpersonal skills to establish and maintain cooperative working relationships internal and external constituents. Supervisory skills to recruit, train, schedule and provide direction to student staff. Proficiency in word processing, spreadsheet, database and electronic mail software. Knowledge of standard practices and procedures employed in ticket management operation. Customer service skills and experience, including ability to independently analyze situations involving patron concerns and take prompt and effective action. Cash handling and credit card processing experience.

Special Conditions Required:

Employee may have an irregular work schedule to accommodate box office hours for show times. Employee is not expected to work more than 40 hours, so a flexible schedule will be implemented.

Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.




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Job No:
Posted: 1/7/2021
Application Due: 4/7/2021
Work Type: Full Time