Assistant Director for Counseling

Job description



Assistant Director for Counseling

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

With moderate supervision from the Associate Director for Counseling, The Assistant Director for Counseling position delivers administrative services to current and prospective students and their families regarding the financial aid process and procedures. Provides general and specific information and makes appropriate referrals regarding all aspects of student financial services.

This position requires basic knowledge on all aid programs offered through Georgetown, and the ability to apply general program rules to respond to the public. The Assistant Director for Counseling is responsible for preliminary review and processing of financial aid applications, maintenance of all financial aid records, and verbal communication with prospective students, enrolled students, and parents to ensure the highest standards of customer service.

This position reports directly to the Associate Director for Counseling along with one other Financial Aid Officer. The case load for this position also requires interaction with other office administrator(s). Reporting directly to this position is at least one Student Assistant. This position is one of 15 positions that comprise the staff of the Student Financial Services Counseling unit. The unit provides financial aid counseling to diverse student and parent populations and works closely with other University departments to ensure quality service is provided.

Qualifications

  • A bachelor's degree and two years of part-time or full-time work experience in counseling, customer services, and/or administrative support.
  • Demonstrated ability to collect and analyze data and to use independent judgment where appropriate.
  • Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services.
  • Experience with and knowledge of PC based administrative software.


Preferred Qualifications
  • Any combination of experience with Ellucian's Banner, COGNOS, and/or Microsoft Office.
  • Knowledge of federal, state, and/or institutional financial aid program rules, regulations, or processes.


Other skills:
  • Excellent interpersonal and communication skills, a demonstrated ability to work with a diverse client population, and commitment to continuous quality improvement and customer services.
  • Attention to detail, the ability to multitask, and to work under deadline pressures.


Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at https://benefits.georgetown.edu or view the online interactive benefits guide for more information.


To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Main-Campus/Assistant-Director-for-Counseling---Georgetown-University-Main-Campus_JR09647





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Job No:
Posted: 1/6/2021
Application Due: 3/7/2021
Work Type: Full Time
Salary: