Technical Analyst I

Job description

Posting Number:


Position Title:

Technical Analyst I


Technical Support Services


Information Technology


Main Campus


Support Staff

FLSA Classification:


Union/Non Union:


Full Time / Part Time? :

Full Time

Salary Range - Minimum:

$48,766 annually

Hours per week:


Temporary? :


Open Until Filled:


Special Instructions to Applicants:

Review of application materials will not begin until after the job posting closes. Future updates on the status of applications will be sent in late January.

For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application.

All offers of employment are contingent upon the following:

  • Post-offer, satisfactory results of pre-employment background check

  • Post-offer, satisfactory results of pre-employment Drug Screening for employees that are new to the College

  • Post-offer, satisfactory results of pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires

Application Procedures: “Apply to this Job at”

Joliet Junior College provides equal employment opportunities to all employees and applicants for employment without regards to race, color, ancestry, national origin, gender, gender identity, marital status, sexual orientation, disability, religion, age, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] or call (815) 280-6725.

Advertising Summary:

Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our six campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education.

Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom.

JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice!

The college supports this commitment by providing full-time employees with a comprehensive benefits package for our full-time employees including:

Blue Cross Blue Shield of Illinois (employee & family)

  • Medical

  • Dental

  • Vision

Flexible Spending Account

403(b) and 457(b) option for pre-tax retirement savings
Joliet Junior College Tuition Assistance (employee & family)
Long Term Disability

Life Insurance & a comprehensive leave plan including:

  • Federal holidays

  • Vacation

  • Personal

  • Sick

Link to Human Resources website:

Job Details:

STATUS:Full Time
DIVISION:Information Technology
DEPARTMENT: Technical Support Services
UNION:Support and Technical
REPORTS TO:Director, Technology Support Services
PLACEMENT:Support Staff Grade 8
MINIMUM PAY RATE:$48,766 annually

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

Position Summary :

Entry level position. Conducts end user support of PC desktop systems. Participates in the installation, troubleshooting, diagnosing, and repairing of computer equipment at Joliet Junior College. Coordinates and maintains an inventory system of computer equipment and is responsible for coordinating the regular maintenance of computer equipment at the institution. Local travel to remote centers and campuses required.

1.Conduct day-to-day support and administration of PC desktop systems via phone, email, walk-in, remote sessions and desktop visits for faculty & staff.
2.Load and configure operating systems, drivers, and applications on new computer equipment from imaging server or physical media.
3.Troubleshoot computers, displays, laptops, printers, projection systems and other peripherals including phones determining if the problems are hardware, software, network, or user based.
4.Answer Support Desk phones and enter issues into call tracking system; maintain and update computer-based reporting and tracking system for computer problems.
5.Assist computer users with software problems and with the basic day-to-day utilization of approved software packages.
6.Coordinate repairs of computer and peripheral equipment by third party vendors when needed.
7.Maintain and order spare parts inventory for equipment repair.
8.Coordinate the tracking and disposal of obsolete computer equipment.
9.Perform scheduled preventive maintenance on computer hardware systems.
10.Maintain inventory databases for all microcomputer hardware equipment and software packages.
11.Participate in meetings and committees as assigned.
12.Perform related duties as assigned.

Minimum Qualifications:

1.Associate’s Degree in Computer Science or closely related field or equivalent formal training, credit course(s) work, or work-related experience
2.CompTIA A+ certification.
3.Two (2) years of experience working with PC/Mac hardware/software.
4.Strong Microsoft Windows and Microsoft Office troubleshooting abilities.
5.Excellent Customer Service skills; strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.

Preferred Qualifications:

1.Certification/training in MS Office.

Physical Demands:

1.Normal IT office physical demands.
2.The employee must occasionally lift and/or move up to 60 pounds.
3.Ability to travel between campus locations and to and from community events.

Working Conditions:

1.Duties are performed indoors in the usual office and/or outdoor environment.

Compliance Announcement:


Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in “on campus” student housing is available at the JJC Police Department website :

If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses.

This information is required by law and is made available by the Joliet Junior College Police Department.




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Job No:
Posted: 1/6/2021
Application Due: 1/20/2021
Work Type: Full Time