Application Support Analyst

Job description

UNT System Overview:

Welcome to the University of North Texas System, or UNT World as we like to call ourselves. UNT World includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. Over the past decade, combined UNTS enrollment has grown by more than 25 percent to nearly 44,000 students.

Posting Title:

Application Support Analyst


UNT-Enrollment Systems-165100

Job Location:


Full Time/Part Time:


Salary Information:

Salary commensurate with experience

Department Summary:

Enrollment Systems area provides strategic planning and operational oversight of enrollment systems and applications for the Division of Enrollment.

Position Overview:

This position primarily supports the business processes of the Office of Admissions as it pertains to recruitment data management, communications, and the directives of the Division of Enrollment. As a member of the group responsible for providing business analysis, configuration, coordination, training, support and testing services in support of the CRM (Constituent Relationship Management) system implemented to enhance student success initiatives, this role serves as a liaison for new initiatives, and actively engages in problem solving issues related to recruitment data.

Minimum Qualifications:

Bachelor’s Degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Ability to design, code, test and install complex computer programs based on technical specifications using standard development tools.
• Proficient understanding of relational database, client-server concepts, and computer programming, and understanding of all phases of the application
development lifecycle.
• Strong MS Office skills (Word, Excel).
• Certifications in supported technologies.
• Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills.
• Ability to work well with people in all levels of the organization.

Work Schedule:

M-F, 8am-5pm

Driving University Vehicle:


Security Sensitive:

This is a security sensitive position.

EEO Statement:

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.

Classification Title:

Application Support Analyst

Physical Requirements:

Carrying, Lifting up to 10 pounds, Pulling , Pushing, Reaching, Sitting, Squatting, Stooping, Bending, Standing, Twisting, Walking, Writing, Grasp, Talk or Hear


Support of business processes for Admissions recruitment managment and admissions communications and the directives of the Division of Enrollment


Develops and supports functional process modules for the areas of Enrollment Systems support


Serves as a liason for new initiaives, problems and issues involving recruiting and communications processing and data


Provide reporting against CRM data and serve as a resource for user self service reporting.


Supports Admissions communication needs (template and campaign building, Target X emails, bulk mail sending)


Assist with application setup and configuration.


Provide first line support for user issues


Develop and conduct training sessions for end users.


Execute security models to meet needs of institution.

Posting Number:


Quicklink for Posting:




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Job No:
Posted: 1/5/2021
Application Due: 4/24/2021
Work Type: Full Time