Program Specialist, Small Business Development Center

Job description

Program Specialist, Small Business Development Center; School of Business

Posting # 2797

Department Description:
The University of San Diego School of Business embraces a stewardship approach to business education. Stewardship requires businesses to protect and care for society in pursuit of a greater good. The USD School of Business community of faculty, staff, students and graduates, embrace stewardship by applying values-driven, free-enterprise skills to improve businesses, industries, and the lives of people in our community and around the world.

Looking forward, the Knauss Center for Business Education will be the physical home for the USD School of Business, and more important, the mortar that binds us together is our unique competitive advantage as we deliver a rich, holistic student experience, crafted with a higher purpose in mind, for all the greater good. See our progress:

University Description:
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.

Detailed Description:
This position is responsible for performing a wide variety of complex and specialized administrative, operational, programmatic and clerical functions in order to support the overall success of the Center's programs and objectives. This position is assigned to the Brink SBDC at USD and reports to the Brink SBDC Director. This position interacts with many stakeholders in the San Diego business communities-- including students, entrepreneurs, donors, service providers, etc. An ability to work collaboratively and respectfully with diverse partners and represent USD's work and mission with professionalism and poise is essential for success.

Due to the nature of working within business communities, this position must be able to work in some cases on weekends and after business hours and travel to or attend networking and industry programs several times per year.

Duties & Responsibilities:
Supports marketing and outreach efforts of the Brink SBDC

  • Coordinating with the School of Business Marketing and Communications team to develop copy, content, and graphics for the Center and it's programs and activities.
  • Developing and disseminating newsletters and social media content to support outreach efforts in coordination with the School of Business Marketing and Communications team.
  • Collecting analytics and other metrics and organizing for analysis.
  • Updating website(s), MyPostings and other outlets as needed.
  • Working with interns, student workers, vendors, or others to support marketing and communications.
  • Engaging audiences, increasing awareness and participation in offerings.
  • This is done to reach and engage the broadest group of innovation-focused entrepreneurs, increasing awareness and participation of growth-oriented companies.

    Supports grant compliance and financial stability of the Brink SBDC
  • Collecting and organizing information.
  • Writing or drafting reports.
  • Completing expense reports on behalf of the Director according to USD policy.
  • Ensuring compliance with grants and USD policies.
  • This is done to ensure compliance with grants and USD policies and so the Center remains in good standing with funding sources and in compliance with policies and standards.

    Supports the Brink SBDC and the Director of the Brink SBDC
  • Assisting in client/student recruitment, onboarding and communication for involvement in and improvement of programs.
  • Gathering and tracking important data for reporting from key stakeholders and secondary research sources.
  • Oversee office inventory, professional look and reception process (ie answer phones, welcome visitors or drop-ins).
  • This is done to ensure clients are assimilated into the programs effectively and the center/program operates efficiently.

    Supports programs, workshops, events, and other activities of the Brink SBDC
  • Representing the Brink SBDC in a professional and customer service-oriented manner in all interactions and meetings.
  • Answering questions about program, attending meetings and industry events to represent the Center.
  • Recruiting speakers, facilitators and emcees for meetings and events.
  • Recruiting, as necessary, students/clients for advisory clubs/business clubs and consulting projects.
  • Coordinating venues, vendors, catering, and other resources according to the budget and supervisor's discretion.
  • Managing event logistics including registration, volunteers, materials, evaluations, etc.
  • Entering events on various platforms including CRMs.
  • Coordinating with speakers, sponsors, and vendors.
  • Ensuring compliance with SBDC/USD standards and ensuring client/student/participant experience reflects world-class intention of the program and confidentiality requirements.
  • This is done to ensure compliance with SBDC standards (including SBA form 888) and to ensure client experience reflects world-class intention of the program.
  • Other duties as assigned.

    Job Requirements:
    Minimum Qualifications:

  • Bachelor's degree from an accredited college or university.
  • 2 years of experience in programming, student/customer services and/or clerical/administrative support in a complex academic, business, community, government or professional association environment.
  • Substitution: Up to one additional year of professional experience as identified above may substitute for two years of education requirement.

    Preferred Qualifications:
  • Bachelor's degree in business or related field from an accredited college or university.
  • 2+ year of experience in program management, student services and/or career services in higher education.

    Performance Expectations - Knowledge Skills and Abilities:
  • Computer literacy (Word, Excel, PowerPoint, ACT!) and experience with career services-related software (i.e., MonsterTrak).
  • Ability to work with senior level industry executives as well as broad range of undergraduate and graduate students.
  • Ability to manage multiple projects simultaneously.
  • Experience with program planning/administration.
  • Experience working with and greeting the public.
  • Self-starter, strong sense of initiative and accountability.
  • Positive attitude, outgoing personality, comfortable working with industry executives from junior to senior levels.
  • Excellent interpersonal and organizational skills.
  • Strong verbal/writing/computer skills especially in web-based technology.

    Tools & Equipment Used:
    Effectively uses a computer, telephone, and other office equipment.

    Background check: Successful completion of a pre-employment background check.

    Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

    Posting Salary:
    $21.00 - $26.00/hour; Excellent Benefits. ; Excellent Benefits.

    The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.

    Special Application Instructions: Resume and Cover Letter Required
    Visit to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at [email protected]

    Additional Details:
    This is a full-time, benefits based temporary assignment with an anticipated end date of December 19, 2021.

    Hours: 37.5 per week. 9am-5pm, M-F (Compressed workweek schedule options available.)

    Closing date: Open until filled

    Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

    The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

    The University of San Diego is a smoking and tobacco-free campus. For more information, visit

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    Job No:
    Posted: 1/4/2021
    Application Due: 6/19/2021
    Work Type: Full Time