Senior Associate Director

Job description

Job no: 506930
Work type: Staff Full Time
Categories: Administrative & Office Support

OFFICIAL JOB TITLE: Senior Associate Director

DIVISION: Academic Affairs

DEPARTMENT: Financial Aid Services



JOB CODE: 0840


REPORTS TO: The Director of Financial Aid


*Note: Salary shown is subject to decrease per the terms of the Memorandum of Agreement signed between the union and University administration on 9/24/2020. This decrease will be in effect for the period of 9/27/2020 - 7/2/2021, after which time the salary will be adjusted back to this full rate.

SUPERVISES: Professional and administrative support staff

SUMMARY PURPOSE OF POSITION: Reporting to the Director for Financial Aid Services, the Senior Associate Director is responsible for the day to day management of the Financial Aid Services (FSA) and Student Employment (SE). The Senior Associate Director is charged with leading the financial aid staff in supporting the overall mission of the University and work collaboratively within the department and with other units and key personnel to achieve unit and institutional goals through data driven decision-making, people leadership and management, strategic planning, policy development and effective execution of financial aid processes. The Senior Associate Director will exercise a great deal of independent judgment in discharging the responsibilities of the position will perform other essential duties and tasks as assigned by the Director.


  • Direct the day-to-day operations including the supervision of all financial aid processing and the administration of all Federal, State, institutional and private aid.
  • Responsible for the daily management of processes related to Financial Aid Services (FSA) and Student Employment (SE), inclusive of employment of work study and non-work study students.
  • Enhance the utilization of current and new technologies to optimize the administration of financial aid and to advance automation of office functionality, efficiency, and expanded customer service for effective daily operation of the office.
  • Act as primary contact for financial aid matters requiring leadership attention. Keep the Director appraised. Engage the Director as appropriate.
  • Assist with accurate and timely filing for all annual reports (FISAP, IPEDS, OSFA, President’s Report, Common Data Set, etc.).
  • Support and be a strategic partner to the Director in ensuring that the University's financial aid programs, policies, and practices reflect the latest regulatory requirements; support the University's overall mission and objectives and support the enrollment and retention goals across the University.
  • Work in collaboration with the Director to establish and implement procedures necessary to streamline processes to ensure compliance, efficiency, student success, retention, satisfaction, and persistence.
  • Contribute to a positive educational experience of students.
  • Develop and manage policies, and procedures, staffing and annual training needs for the office of financial aid.
  • Provide the unit with key performance indicators to make data driven decision about the financial aid office and the unit.
  • Promote an environment of continuous improvement within the unit.
  • Evaluate business processes, make recommendations, and provide new solutions to increase efficiencies to help better serve students.
  • Represent the Director in their absence.
  • Represent the FAS in administrative and public venues, and has a key role in decision making and policy development.
  • Develop and maintain a strong culture of teamwork and collaboration both within the FAS and with colleagues and departments across the University.
  • Supervise and direct the work of professional and administrative support staff.
  • Responsible for keep current on all federal, state, and institutional policies and procedures.
  • Assist as needed in any function related to financial aid presentations.
  • Provide leadership in problem-solving aspects of FAS.
  • Work with other departments across the university, including but not limited to, academic, admissions, registrar, housing, and Bursar on student issues.
  • Attend conferences, meetings, and/or other training opportunities to stay informed of any changes/updates to federal and state aid programs.
  • Think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational culture.
  • Possess a working knowledge of operational and fiscal analysis techniques.
  • Independently plan, organize, coordinate and perform work in various situations where numerous and diverse demands are involved.
  • Anticipate, investigate, and analyze problems and address them proactively.
  • Other duties and projects as assigned.


Education: Bachelor’s degree from an accredited institution of higher education.

Experience: Significant (over seven years) experience with and knowledge of financial aid programs and systems acquired by administrative work in a post-secondary financial aid office, 5 years of which include direct supervisory experience. Direct experience with enterprise resource systems.

Other: Ability to work evenings/weekends. Occasional local and regional travel.


  • Demonstrated proficiency with, and knowledge of, complex federal, state and institutional student aid regulations and policies, including Federal Methodology and Needs Analysis.
  • Demonstrated experience and proficiency with applications software, including word processing, spreadsheets, and databases.
  • Demonstrated experience and proficiency with computerized electronic financial aid systems and processes.
  • Demonstrated ability to maintain proper contacts with financial aid sources (organizations and individuals).
  • Experience using the People Soft system (or similar information system).
  • Experience with Work Study Programs or Financial Aid
  • Ability to effectively provide leadership and direction of staff.
  • Ability to manage multiple projects and priorities concurrently.
  • Ability to counsel and gain confidence of students.
  • Ability to meet and deal effectively with others while proving superior customer service.
  • Ability to supervise the maintenance of records.
  • Demonstrated ability to communicate well in writing and orally, including public speaking engagements.


  • Master’s degree


Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship not available.


To apply please submit a letter of interest, current resume and the contact information for three professional references.

The deadline for internals to apply is January 15, 2021. The review of applications will begin January 16, 2021 and will continue until the position is filled.

Advertised: 03 Jan 2021 Eastern Standard Time
Applications close:




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Job No:
Posted: 1/4/2021
Application Due: 4/4/2021
Work Type: Full Time