Application Support Manager - Dining Services
Job Title: Application Support Manager - Dining Services
Location: Atlanta, Georgia
Full/Part Time: Full-Time
Job ID: 222622
Manage a team of application support analysts and field service engineers who provide hands-on application and device support to end users in the unit(s); Oversee troubleshooting applications and software. Oversee the design, development, and delivery of training programs for software applications and related courseware. Responsible for setting employee goals, assessing employee performance, providing feedback, and making pay recommendations. This position will interact on a consistent basis
with: Users of assigned software applications internal and external to unit, central IT office staff, contractors and vendors. This position typically will advise and counsel: Users, IT staff, contractors and vendors. This position will supervise: Application Support Analysts and other assigned
Job Duty 1 -
Supervise a team in addressing incoming tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems; provide application support for escalated and complex issues
Job Duty 2 -
Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
Job Duty 3 -
Manage a team to install and upgrade software, install hardware, implement file backups, and configure systems and applications. Determine needs and oversee preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, etc.
Job Duty 4 -
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
Job Duty 5 -
Work as a member of a cross-functional team to identify and review technologies to meet evolving business needs. Oversee the research efforts for software application products and services in support of development and purchasing efforts. Engage with central IT to implement new technology.
Job Duty 6 -
Oversee the testing of new and existing software applications under development or consideration for purchase.
Job Duty 7 -
Coordinate with department heads to assess departmental application training needs and objectives. Manage the design, development, and delivery of software applications training programs and individual classes.
Job Duty 8 -
Perform other duties as assigned
Bachelor's Degree in computer science, information systems, or related field, or equivalent combination of education and experience
Five to six years of job related experience
Additional Preferred Qualifications
Administrator-level knowledge of and experience supporting Transact Campus Transact System Enterprise, integrated applications and related hardware.
Administrator-level knowledge of and experience supporting Transact Campus CloudPOS.
Experience leading a cross-functional team in the implementation an system that supports a business unit.
Dining operations or inventory management/control experience.
POS/menu support.Knowledge, Skills, & Abilities
This job requires the following:
in-depth, hands-on knowledge of and experience with the support of the campus transaction system, implementation of integrated applications and related hardware; proven experience with troubleshooting principles, methodologies, and issue resolution techniques; ability to develop and interpret technical documentation for training and end user procedures; good analytical and problem-solving abilities; ability to present ideas in business-friendly and user-friendly language; very strong customer service orientation; excellent written, oral, interpersonal, and presentation skills; experience working and leading in a team-oriented, collaborative environment.Other Information No job description available