IT Customer Support - Entry

Job description

Job location: Washington State University

Employment Type: Full-time
Posted data: 2021-01-08
Req: R-116

Title:

482CS-YN - IT Customer Support - Entry

Business Title:

IT Customer Support - Entry

Location:

Washington State University

Area:

Department:

Employee Type:

Classified

Job Family:

Civil Service - OT Eligible

Position Number:

Position Details:

Summary of Duties:

Position functions as part of the Administrative Services Information Systems (ASIS) Customer Service team in support of units within the Division of Student Affairs. This position serves a key role in supporting the technology needs of Student Affairs staff who serve WSU students state wide.

Works under close supervision for prioritizing work performed, performing problem solving/troubleshooting and making decisions within established limits. Consults with customers regarding technology needs and collaborates with other team members, when necessary, to make solution recommendations.

This position identifies and implements the best solution to the presenting request based on established technical standards within the unit. If a technical standard does not exist, this position will evaluate options to determine the best possible solution. The position will escalate to the next level of authority if they are unable to find a viable solution on their own, or if the presenting request/problem exceeds their scope of work.

Required Qualifications:

Requires a minimum of five years of functional progressive work experience supporting customers and endpoint devices in a professional setting and/or relevant education. Up to four years of education may be substituted for years of experience on a one to one basis.

Possession of, or ability to obtain by time of hire, a valid driver’s license.

Excellent verbal and written communication skills.

Preferred Qualifications:

Familiar with managing endpoints utilizing tools such as SCCM, MDT, InTune and/or other endpoint management tools.

Experience with Microsoft Active Directory and Group Policy management. Experience providing support to remote users and endpoints.

Experience working with an online help desk ticketing system.

Additional Information:

Monthly Salary: $4,608.00
FTE: 100%
Permanent/Temporary: Permanent
Position Term in months: 12 months
City, State, Zip: Pullman, WA 99164
Department Link: https://studentaffairs.wsu.edu/
Background Check: This position has been determined to require a background check.
Required Documents: Resume & Cover Letter
Special Instructions to Applicants:
This recruitment will be used to fill two open positions. Applicants must attach the following documents to their online application: 1) resume and 2) cover letter. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. Applicants are required to include contact information for at least three (3) professional references in the application.

Time Type:

Full time

Position Term:

12 Month

Posting Close Date (If empty, open until filled):

January 25, 2021

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

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