Associate Director of Student Support Services - Dallas Campus
Job location: Richardson, TX
Employment Type: Full-time
Posted data: 2020-12-30
The Chicago School of Professional Psychology (TCSPP), Dallas Campus located in Richardson, TX, is currently seeking an Associate Director of Student Support Services reporting to the Campus Dean with a dotted reporting line to the Senior Director of Student Support Services. The Associate Director will partner closely with the campus leadership, faculty, admissions as well as university level departments to provide holistic support for students at the Dallas campus. This position will be responsible for managing the Student Support Services department and overseeing assigned academic support structures as detailed below.
About the Department:
The Student Support Services team is the single-point of access for students and provides student-centered support services (ADA accommodations, international student services, academic supports, Student Life & Events, etc.). The department administers a high-level of customer service to ensure student persistence and success.
Student Support Services team members work collaboratively within the office and with many other campus-wide and university-wide constituent groups. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations’ need for access to services. Some evening and weekend hours are required to accommodate student needs.
Management of Student Support Services (ADA Accommodations, International Student Services, Military Student Services, Student Life & Events) and the overall registration process for students.
Leading staff in development of excellent student and academic support service skills that create an environment of student centered focus and support.
Identify risks and obstacles standing in the way of student progress and develop solutions to promote student success.
Oversee both Orientation and Graduation events multiple times per year.
Collaborate with national administration to ensure best practices are developed at the campus level in student and academic supports.
Oversee the registration process for all students.
Assist with school leadership in developing and implementing standard operating procedures as well as communication strategies.
Serves as the chief student advocate and address student escalation issues that require student support involvement.
Monitoring staff progress and completion of intervention tasks, student contact requests and appointments used to support student needs as they progress towards degree completion.
With the Student Support Team, collect data to assess the prior year’s retention and forecast for future terms.
Chair the committee that reviews individual, pressing student issues.
Work closely with academic departments in the development of sound student support initiatives focused on retention and holistic support.
Collaborate with the Office of Admissions to develop strategies for success of incoming students, identify potential risk factors of new students and working for student success as they onboard into their programs.
Maintaining a student population.
Work closely with appropriate departments to develop re-recruitment efforts for withdrawn students.
Adhere to and ensure staff adheres to all internal, Federal Dept. of Ed, regulatory, and Affiliate policies and procedures, integrity and ethical standards.
Departmental and team email inbox review, including but not limited to: Accommodations and SoCal Student Support general email.
Other duties as assigned.
Must be a self-starter, with an attention to detail; possess high-level organizational and problem solving abilities
Skilled communicator with excellent verbal and written communications skills
Ability to work independently in service-oriented environment
Excellent student service, critical thinking, and problem solving skills
Experience with academic support structures and an understanding of essential pedagogical principles.
Experience and proficiency in student information systems – preferably CampusVue - with an emphasis on working with the end users (Office of the Registrar, staff, faculty)
Experience with Excel reporting
Some evening and weekend work required particularly around start times
Must possess integrity, ambition, and be process and results-driven
Bachelor’s degree; master’s degree preferred
Minimum of 5 years of student retention focused experience in a higher education setting
Demonstrated success in implementation and improvement of student retention
Demonstrated experience in managing a high level of work in a fast paced environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.
The Chicago School of Professional Psychology is an Equal Opportunity Employer.