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Help Desk Specialist

Employer
DePaul University
Location
Chicago, Illinois

Job Details


DePaul University

Job Identification: 17
Locations: 1 E. Jackson Blvd, Chicago, IL, 60604, US
Job Schedule: Full time
Job Category: Information Technology

Multicultural Statement
At DePaul University, we are looking for candidates who want to join us in our mission to provide access to education for all. Successful candidates welcome ideas and perspectives from colleagues and students representing a wide variety of cultures, backgrounds, religious beliefs, and experiences. We seek collaborative, open-minded and hard working professionals to work in a real world urban learning environment. Are you exceptional, yet modest and open to challenges? We seek achievers and leaders that want to bring their passion and skills to our well-respected community of approachable colleagues. Build your career with us.

General Summary
The Help Desk Specialist provides first point-of-contact for assistance with all DePaul-supported applications, operating systems, hardware and voice/data network services. This position diagnoses customer issues to determine appropriate solution or escalation path. The Help Desk Specialist performs responsibilities in a highly professional and courteous manner.

Education & Experience
  • Bachelor's degree or equivalent work experience.
Preferred Requirements
  • Bachelor's degree in Computer Science.
  • 2+ years of experience with end-user support.

Certifications & Licenses
  • Certified Help Desk Analyst certification from HDI or completion within 6 months of hire.
Other Skills & Abilities Required
  • Ability to function independently in a remote work environment.
  • Ability to utilize modern team communication tools (Teams, Zoom, Skype, etc.) to coordinate and collaborate with remote team members.
  • Advanced knowledge of all DePaul University supported Mac and Window based software applications, including Microsoft Office suite, Internet Browsers, and core enterprise applications.
  • Intermediate knowledge of PC hardware and software.
  • Excellent analytical and problem-solving skills.
  • Ability to troubleshoot effectively, including nonstandard applications that may be in use.
  • Excellent written and verbal communication skills.
  • Ability to listen and ask probing questions of the user to diagnose the problem correctly is necessary.
  • Able to speak in a calm, unemotional, clear manner and articulate clear instructions to the end-user.
  • Maintains a high level of technical and customer service skills.
  • Working knowledge of wired and wireless network connectivity and core enterprise-wide application functionality.
  • Working knowledge of the university's structure and departments is necessary within 6 months of employment.


DePaul University is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, age, marital status, physical or mental disability, protected veteran status, genetic information or any other legally protected status, in accordance with applicable federal, state and local EEO laws.

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Organization

Working at DePaul University

Enrolling more than 23,000 students, DePaul is the ninth-largest private and largest Catholic university in the country. It offers over 200 graduate and undergraduate degree programs through nine colleges and schools. Nearly one third of DePaul’s students are of color—the most diverse of any private university in Illinois—and about 30 percent of each year’s freshmen class intend to be the first in their families to earn a college degree. DePaul’s success extends beyond recruitment—it is among the nation’s top 100 universities in awarding degrees to students of color.

Educating Chicago’s business leaders, lawyers, judges, teachers, artists and public servants for more than a century, DePaul enjoys an excellent academic reputation. It has earned impressive rankings from U.S. News & World Report for its business and law programs as well as distinctions for diversity and community service. A host of higher education guides have recognized DePaul for everything from its economic value and happy students to its hot and trendy campus and great town-gown relations.

DePaul prides itself on the strength of its academic programs, especially the programs in entrepreneurship, real estate, and the part-time MBA; computer science, network assurance and digital media; psychology and philosophy; music and theater; health and intellectual property law; and adult learning initiatives. Despite its size, the university is committed to providing students with personal attention; the student/faculty ratio is just 16:1. Professors who teach graduate students also teach undergraduates in small-group settings.

DePaul’s goal, expressed in the VISION twenty12 strategic plan, is to become one of the finest urban, Catholic universities in the United States. It is focused on creating nationally recognized, rigorous programs of study; preparing women and men to be at the forefront of their chosen fields as ethical and socially engaged leaders; and further strengthening its financial and operational foundations.

DePaul was founded in 1898 by the Congregation of the Mission (or Vincentian) religious community, which follows the teachings of 17th century French priest St. Vincent de Paul. Established to provide a high quality education to immigrants and others who were denied access to college, DePaul continues to embrace this mission today, recruiting and graduating significant numbers of students from disadvantaged and underrepresented groups.

Location

Located in Chicago, Illinois, DePaul has two primary campuses and four suburban locations. The Loop Campus is in the heart of the downtown business and cultural district and is home to four of DePaul’s colleges, a theater, a residence hall and most administrative functions. It is separated by a 20-minute trip on Chicago’s “el” train from the Lincoln Park Campus, close to Lake Michigan and Wrigley Field. Considered one of the nation’s most beautiful urban campuses, Lincoln Park is home to five colleges, the main library, numerous residence halls, a student center and the Ray Meyer Fitness and Recreation Center, open to employees and students.

Both campuses are located in thriving business and residential districts that are well served by public transportation, providing a full array of housing choices for employees. Chicago boasts six professional sports teams and some of the best theater, music and art venues in the nation. As an international business hub and conference center, Chicago enables employees to build strong professional networks and remain on the leading edge of their fields.

More Information on DePaul University
• About the Area

 

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