Enrollment Management Analyst

Job description

Position Number:

999205

Functional Title:

Enrollment Management Analyst

Position Type:

Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

UNCG’s Division of Enrollment Management consists of Undergraduate Admissions, Financial Aid, Enrollment Communications, and the University Registrar. The Vice Chancellor provides leadership and supervision for these four units (each headed by a Director) and also provides strategic enrollment management for the institution as a whole, regularly interacting with and coordinating the enrollment initiatives of the Graduate School, International Programs Center, Lloyd International Honors College, and the Division of Online Learning. Overseeing the institution’s enrollment management plan, the Vice Chancellor will work closely with the Provost, Director of Institutional Research, Division of Business Affairs, and others to establish a long-range enrollment planning and annual targets.

Position Summary:

As the principal analyst to the Vice Chancellor of Enrollment Management, this position serves the Division of Enrollment Management by providing dynamic data reporting and analysis services in respect to all areas of Enrollment Management, which includes Undergraduate and Graduate Admissions, Registrar, Financial Aid, and Student Success. This position assumes the leadership and full functional responsibility for the planning, development, implementation, and management of the data-related needs of the division. In this role, the analyst applies advanced knowledge and understanding of organizational objectives and goals to research, gather, analyze, and summarize complex data in relation to enrollment management and student success.

As a research analyst, the employee will conduct qualitative/quantitative analyses to support the decision-making of leadership in Enrollment Management, Undergraduate Student Success and Graduate Admissions. The incumbent will develop user-facing data tools, facilitate information access, provide in-depth analyses, and produce executive summaries to inform leadership of trends in student academic performance, real-time enrollment metrics (admissions funnel, registration, enrollment holds, course loads, etc.), and other topics of interest. The Analyst will act in a consultative role on high-profile and high-impact policy actions, program reviews, and grant applications. The analyst will design, develop, and execute quantitative and predictive analysis and solutions that provide actionable insights required for decision-making.

Essential Duties and Responsibilities:
•Provide dynamic data reporting and analysis services with a focus on areas of enrollment management, from pre-enrollment (recruiting) through degree completion
•Produce descriptive, diagnostic, predictive, and prescriptive reports on areas such as data-driven services, business-process improvement and ROI, academic cost and efficiency, academic program performance, enrollment capacity and growth, student recruitment and marketplace studies, student retention and graduation outcomes, and financial aid optimization
•Interpret results and provide ongoing recommendations for recruiting efforts, advising the annual enrollment planning and goal-setting process
•Give presentations about University data to various committees and entities
•Work collaboratively with units that report within, and are related to, enrollment management, as well as external constituencies
•The data analyst will use statistical models to predict undergraduate and graduate enrollment growth.
•Employee will be expected to develop customized model to predict continuing undergraduate and graduate enrollment.

Minimum Qualifications:

Master’s Degree in higher education, public administration, social science, statistics, computer science or related field of study. 3-5 years of experience in institutional research or enrollment management in an analyst capacity.
•Knowledge of, and appreciation for, all facets of enrollment management in institutions of higher education
•Experience with statistical/analytical/BI reporting applications, including Excel, SAS, SPSS, Rapid Insight, Tableau
•Expertise with qualitative and quantitative methods of research and analysis
•Excellent communication and presentation skills
•Exceptional interpersonal skills and the ability to interact effectively with faculty, staff, administrators, and students
•Ability to operate with a high level of independence, routinely making critical decisions and exercising sound judgment

Preferred Qualifications:

•Doctorate degree and quantitative research background
•Demonstrated proficiency in retrieving data from Student Data Management Systems (e.g. Banner or PeopleSoft) or similar data systems using SQL or other ODBC applications.
•Experience with predictive modeling software specific to student enrollment.
•Experience with enterprise analytics applications such as Blackboard Analytics, Tableau, or other statistical/analytics reporting systems.
•Must possess advanced level statistical knowledge (SPSS/SAS/STATA software, methodologies, and theory) and significant experience in SQL and or data access tools /language and be skilled in data visualization tools.
•Comprehensive knowledge of statistics including inferential statistics, multivariate regression, predictive analytics, and graphical display.
•Strong analytical and problem-solving skills to independently research and conduct applied statistical analyses, develop and present solutions to complex and multi-faceted problems.
•Advanced ability to present complex findings and recommendations in a clear and concise manner verbally and written.

Recruitment Range:

$70,747-$85,860

Org #-Department:

Enrollment Management - 10207

Job Open Date:

12/23/2020

Job Close Date:

01/31/2021

Open Until Filled:

No

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Exempt

Percentage Of Time:

50%

Key Responsibility:

Technical Leadership

Essential Tasks:

Essential Tasks
•Provide dynamic data reporting and analysis services with a focus on areas of enrollment management, from pre-enrollment (recruiting) through degree completion.
•Produce descriptive, diagnostic, predictive, and prescriptive reports on areas such as data-driven services, business-process improvement and ROI, academic cost and efficiency, academic program performance, enrollment capacity and growth, student recruitment and marketplace studies, student retention and graduation outcomes, and financial aid optimization
•Interpret results and provide ongoing recommendations for recruiting efforts, advising the annual enrollment planning and goal-setting process
•Give presentations about University data to various committees and entities
•Work collaboratively with units that report within, and are related to, enrollment management, as well as external constituencies
•The data analyst will use statistical models to predict undergraduate and graduate enrollment growth.
•Employee will be expected to develop customized model to predict continuing undergraduate and graduate enrollment.

Works with Enrollment Management, Student Success and the Graduate School administration to implement solutions to support enrollment and retention by providing leadership for tasks, projects, and implementation of data management projects impacting these key areas.
Design and monitor real-time dashboards and reports, in collaboration with relevant campus partners, to provide updated enrollment and academic performance information to institutional leadership. Examples include but are not limited to: date-adjusted registration comparisons, date-adjusted student credit hour enrollment, detailed, near real-time cohort retention and graduation tracking, drop, add, fail transactions, and registration holds using data pulled from a variety of databases, such as Banner, AdmissionPros, and Slate.
Provides some technology support for Starfish, Degree Works, and other retention management software maintained within the division. Designs and implements data queries using SQL, Veera, Tableau, MS Access, and other programs.
Create, monitor and analyzes reports to meet strategic, operational, and enrollment goals.
Designs, tests, implements, and/or maintains complex data base queries, views, stored procedures and reports for Enrollment Management.
Troubleshoots data issues in the production and development environments in Banner.
Interacts with university database administrators for database support and maintenance on various projects.
Works with databases and templates to build reporting and analysis scripted summaries related to student data.
Independently applies technical judgment to work assignments to achieve desired outcomes.
Evaluate and/or modify assessment-related questionnaires and other data-collection instruments.
Gather and analyze data quantitative and qualitative data.
Interpret data findings in collaboration with Division of Student Success and Enrollment Management leadership and staff, including triangulating results with other data, making recommendations for actions, and applying results to improving programs/efforts and overall unit effectiveness.
Currently:
Provides leadership for tasks, projects and implementation of data management projects impacting Enrollment Management departments.
Develops and reviews dashboards for both institutional and student levels pulled from a variety of databases, such as Banner, AdmissionPros, and Rapid Insight.
Provides technology support for Starfish, Degree Works, and other retention management software maintained within the division.
Provides management and updates to the BAM student tracking system.
Serves as the designated DTS (Department Technology Support) and DTC (Department Technology Coordinator) for Enrollment Management.
Designs and implements data queries using SQL, Veera, Tableau, MS Access, and other programs.
Monitors and analyzes reports to meet strategic, operational, and enrollment goals.
Understands business processes and procedures and makes improvements with technology resources.
Independently applies technical judgment to work assignments to achieve desired outcomes.
Recommends methods of resolving problems to customers. Serves as a key resource in solving problems of varying degrees of complexity.

Percentage Of Time:

25%

Key Responsibility:

Project Management

Essential Tasks:

Designs and/or uses information systems that organize, store and retrieve data for analysis to answer ad hoc information requests and longitudinal tracking of Enrollment Management data.
Conduct in-depth research studies of program outcomes, student learning and development, student performance, and retention/graduation. Specific examples include First Year Experience courses and the Academic Success Coaching Program, as well as the effects of existing and new interventions aimed at improving outcomes for students. Understands business processes and procedures and makes improvements with technology resources.
Design, develop, and operationalizes methods to ensure effectiveness of programs.
Develops, implements and maintains policies and procedures to ensure integrity, security and confidentiality of student records.
Acts as team lead for various complex reporting projects.
Communicates effectively with all customers.
Extracts and analyzes data from various sources in Enrollment Management.
Works independently and manages multiple tasks simultaneously.
Currently:
Designs and/or uses information systems that organize, store and retrieve data for analysis to answer ad hoc information requests and longitudinal tracking of Enrollment Management data.
Designs, tests, implements, and/or maintains complex data base queries, views, stored procedures and reports for Enrollment Management.
Troubleshoots data issues in the production and development environments in Banner.
Interacts with university database administrators for database support and maintenance on various projects.
Works with databases and templates to build reporting and analysis scripted summaries related to student data.
Develops, implements and maintains policies and procedures to ensure integrity, security and confidentiality of student records.
Acts as team lead for various complex reporting projects.
Communicates effectively with all customers.
Extracts and analyzes data from various sources in Enrollment Management.
Works independently and manages multiple tasks simultaneously.

Percentage Of Time:

25%

Key Responsibility:

Consulting

Essential Tasks:

Collaborates with other university staff to identify and recommend new strategies.
Provide consultation on assessment projects in Undergraduate Student Success. A partial list of of these programs includes TRiO Student Support Services, McNair, SOAR, the Academic Achievement Center, Academic Success Coaching, NAV1GATE, and the academic effects of Admissions’ recruiting efforts.Analyzes application, enrollment, graduation, and survey data to discover trends.
Reviews and analyzes data required for report submission.
Provides specialized ad hoc reports for the Associate Provost for Enrollment Management and Enrollment Management departments.
Provides collaborative and innovative problem solving using excellent analytical, communication and interpersonal skills.
Currently:
Collaborates with other university staff to identify and recommend new strategies to assist with office processes and operations.
Reviews and analyzes data required for report submission.
Provides specialized ad hoc reports for the Associate Provost for Enrollment Management and Enrollment Management departments.
Provides collaborative and innovative problem solving using excellent analytical, communication and interpersonal skills.

Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Eye-hand coordination - F, Hearing - C, Talking - F, Sitting - F, Walking - O

Work Environment:

Inside - C, Overtime - O

 

 

 

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Job No:
Posted: 12/24/2020
Application Due: 1/31/2021
Work Type: Full Time
Salary: