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Enrollment Management Analyst

Job Details

Position Number:

999205

Functional Title:

Enrollment Management Analyst

Position Type:

Staff

Position Eclass:

EP - EHRA 12 mo leave earning

University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

UNCG’s Division of Enrollment Management consists of Undergraduate Admissions, Financial Aid, Enrollment Communications, and the University Registrar. The Vice Chancellor provides leadership and supervision for these four units (each headed by a Director) and also provides strategic enrollment management for the institution as a whole, regularly interacting with and coordinating the enrollment initiatives of the Graduate School, International Programs Center, Lloyd International Honors College, and the Division of Online Learning. Overseeing the institution’s enrollment management plan, the Vice Chancellor will work closely with the Provost, Director of Institutional Research, Division of Business Affairs, and others to establish a long-range enrollment planning and annual targets.

Position Summary:

As the principal analyst to the Vice Chancellor of Enrollment Management, this position serves the Division of Enrollment Management by providing dynamic data reporting and analysis services in respect to all areas of Enrollment Management, which includes Undergraduate and Graduate Admissions, Registrar, Financial Aid, and Student Success. This position assumes the leadership and full functional responsibility for the planning, development, implementation, and management of the data-related needs of the division. In this role, the analyst applies advanced knowledge and understanding of organizational objectives and goals to research, gather, analyze, and summarize complex data in relation to enrollment management and student success.

As a research analyst, the employee will conduct qualitative/quantitative analyses to support the decision-making of leadership in Enrollment Management, Undergraduate Student Success and Graduate Admissions. The incumbent will develop user-facing data tools, facilitate information access, provide in-depth analyses, and produce executive summaries to inform leadership of trends in student academic performance, real-time enrollment metrics (admissions funnel, registration, enrollment holds, course loads, etc.), and other topics of interest. The Analyst will act in a consultative role on high-profile and high-impact policy actions, program reviews, and grant applications. The analyst will design, develop, and execute quantitative and predictive analysis and solutions that provide actionable insights required for decision-making.

Essential Duties and Responsibilities:
•Provide dynamic data reporting and analysis services with a focus on areas of enrollment management, from pre-enrollment (recruiting) through degree completion
•Produce descriptive, diagnostic, predictive, and prescriptive reports on areas such as data-driven services, business-process improvement and ROI, academic cost and efficiency, academic program performance, enrollment capacity and growth, student recruitment and marketplace studies, student retention and graduation outcomes, and financial aid optimization
•Interpret results and provide ongoing recommendations for recruiting efforts, advising the annual enrollment planning and goal-setting process
•Give presentations about University data to various committees and entities
•Work collaboratively with units that report within, and are related to, enrollment management, as well as external constituencies
•The data analyst will use statistical models to predict undergraduate and graduate enrollment growth.
•Employee will be expected to develop customized model to predict continuing undergraduate and graduate enrollment.

Minimum Qualifications:

Master’s Degree in higher education, public administration, social science, statistics, computer science or related field of study. 3-5 years of experience in institutional research or enrollment management in an analyst capacity.
•Knowledge of, and appreciation for, all facets of enrollment management in institutions of higher education
•Experience with statistical/analytical/BI reporting applications, including Excel, SAS, SPSS, Rapid Insight, Tableau
•Expertise with qualitative and quantitative methods of research and analysis
•Excellent communication and presentation skills
•Exceptional interpersonal skills and the ability to interact effectively with faculty, staff, administrators, and students
•Ability to operate with a high level of independence, routinely making critical decisions and exercising sound judgment

Preferred Qualifications:

•Doctorate degree and quantitative research background
•Demonstrated proficiency in retrieving data from Student Data Management Systems (e.g. Banner or PeopleSoft) or similar data systems using SQL or other ODBC applications.
•Experience with predictive modeling software specific to student enrollment.
•Experience with enterprise analytics applications such as Blackboard Analytics, Tableau, or other statistical/analytics reporting systems.
•Must possess advanced level statistical knowledge (SPSS/SAS/STATA software, methodologies, and theory) and significant experience in SQL and or data access tools /language and be skilled in data visualization tools.
•Comprehensive knowledge of statistics including inferential statistics, multivariate regression, predictive analytics, and graphical display.
•Strong analytical and problem-solving skills to independently research and conduct applied statistical analyses, develop and present solutions to complex and multi-faceted problems.
•Advanced ability to present complex findings and recommendations in a clear and concise manner verbally and written.

Recruitment Range:

$70,747-$85,860

Org #-Department:

Enrollment Management - 10207

Job Open Date:

12/23/2020

Job Close Date:

01/31/2021

Open Until Filled:

No

FTE:

1.000

Type of Appointment:

Permanent

Number of Months per Year:

12

FLSA:

Exempt

Percentage Of Time:

50%

Key Responsibility:

Technical Leadership

Essential Tasks:

Essential Tasks
•Provide dynamic data reporting and analysis services with a focus on areas of enrollment management, from pre-enrollment (recruiting) through degree completion.
•Produce descriptive, diagnostic, predictive, and prescriptive reports on areas such as data-driven services, business-process improvement and ROI, academic cost and efficiency, academic program performance, enrollment capacity and growth, student recruitment and marketplace studies, student retention and graduation outcomes, and financial aid optimization
•Interpret results and provide ongoing recommendations for recruiting efforts, advising the annual enrollment planning and goal-setting process
•Give presentations about University data to various committees and entities
•Work collaboratively with units that report within, and are related to, enrollment management, as well as external constituencies
•The data analyst will use statistical models to predict undergraduate and graduate enrollment growth.
•Employee will be expected to develop customized model to predict continuing undergraduate and graduate enrollment.

Works with Enrollment Management, Student Success and the Graduate School administration to implement solutions to support enrollment and retention by providing leadership for tasks, projects, and implementation of data management projects impacting these key areas.
Design and monitor real-time dashboards and reports, in collaboration with relevant campus partners, to provide updated enrollment and academic performance information to institutional leadership. Examples include but are not limited to: date-adjusted registration comparisons, date-adjusted student credit hour enrollment, detailed, near real-time cohort retention and graduation tracking, drop, add, fail transactions, and registration holds using data pulled from a variety of databases, such as Banner, AdmissionPros, and Slate.
Provides some technology support for Starfish, Degree Works, and other retention management software maintained within the division. Designs and implements data queries using SQL, Veera, Tableau, MS Access, and other programs.
Create, monitor and analyzes reports to meet strategic, operational, and enrollment goals.
Designs, tests, implements, and/or maintains complex data base queries, views, stored procedures and reports for Enrollment Management.
Troubleshoots data issues in the production and development environments in Banner.
Interacts with university database administrators for database support and maintenance on various projects.
Works with databases and templates to build reporting and analysis scripted summaries related to student data.
Independently applies technical judgment to work assignments to achieve desired outcomes.
Evaluate and/or modify assessment-related questionnaires and other data-collection instruments.
Gather and analyze data quantitative and qualitative data.
Interpret data findings in collaboration with Division of Student Success and Enrollment Management leadership and staff, including triangulating results with other data, making recommendations for actions, and applying results to improving programs/efforts and overall unit effectiveness.
Currently:
Provides leadership for tasks, projects and implementation of data management projects impacting Enrollment Management departments.
Develops and reviews dashboards for both institutional and student levels pulled from a variety of databases, such as Banner, AdmissionPros, and Rapid Insight.
Provides technology support for Starfish, Degree Works, and other retention management software maintained within the division.
Provides management and updates to the BAM student tracking system.
Serves as the designated DTS (Department Technology Support) and DTC (Department Technology Coordinator) for Enrollment Management.
Designs and implements data queries using SQL, Veera, Tableau, MS Access, and other programs.
Monitors and analyzes reports to meet strategic, operational, and enrollment goals.
Understands business processes and procedures and makes improvements with technology resources.
Independently applies technical judgment to work assignments to achieve desired outcomes.
Recommends methods of resolving problems to customers. Serves as a key resource in solving problems of varying degrees of complexity.

Percentage Of Time:

25%

Key Responsibility:

Project Management

Essential Tasks:

Designs and/or uses information systems that organize, store and retrieve data for analysis to answer ad hoc information requests and longitudinal tracking of Enrollment Management data.
Conduct in-depth research studies of program outcomes, student learning and development, student performance, and retention/graduation. Specific examples include First Year Experience courses and the Academic Success Coaching Program, as well as the effects of existing and new interventions aimed at improving outcomes for students. Understands business processes and procedures and makes improvements with technology resources.
Design, develop, and operationalizes methods to ensure effectiveness of programs.
Develops, implements and maintains policies and procedures to ensure integrity, security and confidentiality of student records.
Acts as team lead for various complex reporting projects.
Communicates effectively with all customers.
Extracts and analyzes data from various sources in Enrollment Management.
Works independently and manages multiple tasks simultaneously.
Currently:
Designs and/or uses information systems that organize, store and retrieve data for analysis to answer ad hoc information requests and longitudinal tracking of Enrollment Management data.
Designs, tests, implements, and/or maintains complex data base queries, views, stored procedures and reports for Enrollment Management.
Troubleshoots data issues in the production and development environments in Banner.
Interacts with university database administrators for database support and maintenance on various projects.
Works with databases and templates to build reporting and analysis scripted summaries related to student data.
Develops, implements and maintains policies and procedures to ensure integrity, security and confidentiality of student records.
Acts as team lead for various complex reporting projects.
Communicates effectively with all customers.
Extracts and analyzes data from various sources in Enrollment Management.
Works independently and manages multiple tasks simultaneously.

Percentage Of Time:

25%

Key Responsibility:

Consulting

Essential Tasks:

Collaborates with other university staff to identify and recommend new strategies.
Provide consultation on assessment projects in Undergraduate Student Success. A partial list of of these programs includes TRiO Student Support Services, McNair, SOAR, the Academic Achievement Center, Academic Success Coaching, NAV1GATE, and the academic effects of Admissions’ recruiting efforts.Analyzes application, enrollment, graduation, and survey data to discover trends.
Reviews and analyzes data required for report submission.
Provides specialized ad hoc reports for the Associate Provost for Enrollment Management and Enrollment Management departments.
Provides collaborative and innovative problem solving using excellent analytical, communication and interpersonal skills.
Currently:
Collaborates with other university staff to identify and recommend new strategies to assist with office processes and operations.
Reviews and analyzes data required for report submission.
Provides specialized ad hoc reports for the Associate Provost for Enrollment Management and Enrollment Management departments.
Provides collaborative and innovative problem solving using excellent analytical, communication and interpersonal skills.

Physical Effort:

Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Eye-hand coordination - F, Hearing - C, Talking - F, Sitting - F, Walking - O

Work Environment:

Inside - C, Overtime - O

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from BestColleges.com.

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Company info
Website
Telephone
336-334-5009
Location
723 Kenilworth Street
Greensboro
NC
27402
US

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