Help Desk Agent Intermediate
Job location: Charlottesville, VA
Employment Type: Full-time
Posted data: 2020-12-22
Serve as the first line of support for Health System IT customers possessing an advanced proficiency to resolve a wide range of issues and inquiries relating to PCs operating systems (Windows and MAC) and applications printers peripherals mobile devices departmental software and institutional systems. Process incoming email web requests and calls from internal and external customers as well as Leadership. An advanced knowledge of PCs printers keyboarding skills mobile devices and more than a basic understanding of network functionality and remote control competency is required- Ability to effectively and accurately communicate with end-users verbally and in writing using good customer service- Accurately record reported events and problems and their resolutions in the incident tracking system.- Is able to identify and suggest possible improvements of procedures and successfully work in a team-oriented customer service environment. Abides by designated performance improvement risk management privacy and information technology requirements of the Medical Center- Ensures compliance with applicable health system state national and federal regulatory accreditation and Medical Center requirements. Participates on workgroups as required.
- With advanced proficiency is able to resolve i sues and inquiries regarding PCs operating systems (Windows and MAC) and applications printers peripherals mobile devices departmental software and institutional systems
- Troubleshoots Issues and Workflow)
- Identify effective and efficient process improvement solutions and opportunities
- In addition to the above job responsibilities, other duties may be assigned.
Education: Associate Degree or Relevant Certification
Experience: 5 years relevant experience
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.