Instructional Technology Professional III (Multiple Positions)

Tucson, AZ
Dec 24, 2020
Employment Type
Full Time
Institution Type
Four-Year Institution
Posting Number:



Office of Instruct & Assess

Department Website Link:


Main Campus


1500 E University Blvd, ILC Bldg, Tucson, AZ 85721 USA

Position Highlights:

The Office of Instruction and Assessment (OIA) seeks an Instructional Applications Support Specialist. This individual will consult with instructors, staff, and students using instructional applications adopted by the University of Arizona. This includes the D2L course management system and its integrations, such as Panopto, Zoom, and Turning Technologies Audience Response System (Clickers).

Do you enjoy teaching people how to use technology to accomplish their goals? Want to work on a motivated and engaging team of people who welcome collaboration? Enjoy learning something new every week?. While the primary focus of this job is collaborating with a team to provide D2L consultations, you will also develop help resources, try out new tools and techniques, and present workshops and webinars.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.

Duties & Responsibilities:

  • Support the UA’s instructional applications including the course management system, D2L, the lecture capture system, Panopto, the online learning and collaboration platform, Zoom, the plagiarism reduction application,, and their mobile components
  • Train/support/orient UA faculty and staff on these instructional applications through email, phone, Zoom consultations, and workshops
  • Consult with faculty and TAs on appropriate use of technology in instruction, including instructional design principles
  • Test functions of specific tools and help develop workarounds within the above instructional applications
  • Refer clients to other university resources as appropriate
  • Assist in the development of the instructional applications help pages and related resources
  • Attend staff meetings, contribute to planning and reporting efforts, and respond to administrative requests and procedures
  • Provide input regarding the implementation and support of tools, documentation, and materials that promote and support online learning
  • Provide occasional weekend support during semester start up and other team tasks as assigned

Minimum Qualifications:

  • Bachelor’s degree or equivalent advanced learning attained through professional level experience required
  • At least 5 years of relevant work experience
  • Experience working with the Desire2Learn (D2L) course management system or similar Course Management system such as Moodle, Blackboard or Canvas
  • Experience providing instructional support in higher education
  • Experience developing and testing solutions to complex problems

Preferred Qualifications:

  • Master's degree
  • Experience working on a team
  • Experience working with screencasting and or lecture capture software such as Camtasia, Snagit, Panopto Lecture Capture and Jing
  • Experience working with web conferencing tools such as Zoom, Blackboard Collaborate and GoToMeeting



Full Time/Part Time:

Full Time

Number of Hours Worked per Week:


Job FTE:


Work Calendar:


Job Category:

Information Technology

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:

$47,048 - $52,000 DOE

Compensation Type:

salary at 1.0 full-time equivalency (FTE)



Career Stream and Level:


Job Family:

Instructional Technology

Job Function:

Information Technology

Type of criminal background check required::

Name-based criminal background check (non-security sensitive)

Number of Vacancies:


Target Hire Date:


Expected End Date:

Contact Information for Candidates:

Mark Bryant
[email protected]
(520) 626-1650

Open Date:


Open Until Filled:


Documents Needed to Apply:

Resume and Cover Letter

Special Instructions to Applicant:

Finalists will need to provide names and contact information of 3 references.

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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