Associate Director of Student IT Services

Job description

DescriptionPosition SummaryUniversity Information Services (UIS) provides technical services and enterprise applications to the University of Colorado’s (CU) four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting CU’s students, faculty, staff, and others.

CU Student IT Services (CU-SIS) supports CU’s catalogue of enterprise student application products and services which serve potential students, parents, alumni, faculty, staff at all four campuses and System, and over 67,000 active students. Products include Admissions, Campus Community, Degree Audit & Transfer Credit, Financial Aid, International Student & Scholar Management, Student Financials, Student Records, and Online Education.

The Associate Director of Student IT Services oversees those products and serves as the primary liaison regarding the student systems product suite. This position is accountable for product strategy, roadmaps, and the delivery of multiple services for all areas of the student systems product suite, including Application Management, Customer Relationship Management, Data Management, Identity & Access Management, Information Security, Infrastructure Management, Service Operations, Solution Design & Development, UIS Operations, and Vendor Management. 

This position serves as the escalation point for service issues and participates in the development of UIS and CU-wide strategy and standards. The Associate Director is responsible for developing budget requests, working with staff to provide cost and time estimates for projects and initiatives, ensuring projects are delivered on time within budget, managing employee relations, and supervising Application Managers.

The Associate Director is a co-authority to the Director of Student Information Technology Services. CU leadership and UIS rely on this position for vision when making decisions regarding the development and formulation of policies and guidelines, goals and objectives, and product strategy.

This position reports to the Director of Student Information Technology Services an is exempt from the State of Colorado Classified System.

Duties and ResponsibilitiesDuties and responsibilities of the position include, but are not limited to: 

  • Oversees strategic planning for the student systems product suite
  • Provides leadership in the overall direction of UIS policies and procedures
  • Represents CU-SIS by providing recommendations, feedback, and subject matter expertise in internal and external settings
  • Collaborates with UIS Assistant and Associate Directors to identify and implement process improvements
  • Liaises with CU departments, offices, and campuses to foster communications and build/manage relationships
  • Facilitates collaboration, knowledge sharing, and process improvement across UIS and CU IT departments
  • Supervises the CU-SIS team of Application Managers with attention to cross module issues, integrations, and business intelligence
    • Recruits and hires employees
    • Determines, assigns, and prioritizes work and schedules
    • Trains and serves as a mentor to employees regarding daily activities
    • Evaluates employee work performance and provides feedback
    • Responds to employee questions or concerns and escalates as needed
  • Coordinates and communicates with CU-SIS stakeholders on things such as:
    • Student system roadmap plans
    • Student system updates/changes
    • Regulatory update plans and schedules
    • Project and initiative decisions and status
    • Environment refreshes and maintenance activities
  • Acts as a liaison and consultant to each campus’ business units from strategic planning through development of online programs to ensure business needs align with applications, functionalities, and automations
  • Assists in the coordination of system upgrades and new feature management and evaluation, including risk assessment, by assigning resources and providing subject matter expertise related to the applications supported
  • Manages system analysis studies, which includes incorporating customer feedback, system problems, policy changes, and emerging technologies to enhance the end user experience and improve services
  • Develops budget requests, works with UIS staff to provide cost and time estimates for projects and initiatives, and ensures projects are delivered on time within budget
  • Assists in the shaping of team positions and determining appropriate compensation levels
  • Serves as backup to the Director, Student IT Services and is authorized to act in their absence
  • Serves as backfill to Application Managers by providing customer service coverage as needed
  • Performs special projects and other duties, as assigned, to flex to a changing technology services landscape
Who we are:

System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  However, this position has the ability to work remotely. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: This position has a budgeted salary of $130,000. 

The salary range for this position has been established at $116,393 - $149,710.

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

More information on benefits programs, including eligibility, is available at

Knowledge, Skills, and AbilitiesTo be successful in this position, candidates will need the following:

  • Knowledge of information technology service management (ITSM) principles and best practices
  • Knowledge of Accessibility, Universal Design, and/or User Experience Design standards and best practices
  • Knowledge and understanding of CU’s catalogue of student application products and services
  • Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
  • Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
  • Employee management, supervision, and team building skills, including the ability to communicate effectively, manage conflict, reward good behavior, and establish and maintain accountability
  • Negotiation skills, including the ability to listen, build rapport, solve problems, make decisions, be assertive, and deal with difficult situations
  • Collaboration and networking skills, including the ability to work with others from different areas and backgrounds to reach a common goal by sharing knowledge and strategy and maintaining constant communication
  • Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, Teams, Visio, SharePoint, Project, etc.) and learn and experiment with new software and systems
  • Project management and consulting skills, including the ability to organize data and materials, solve problems, negotiate with others to reach a common objective, communicate information and changes, adapt to shifting priorities, and meet deadlines
  • Ability to perform fit-gap analyses to identify required customizations versus delivered solutions
  • Ability to think critically and analyze complex requirements
  • Ability to relay information to a team of external stakeholders, both technical and non-technical, to gain buy-in on system updates and configurations
  • Ability to prepare and present information effectively, clearly, and concisely
  • Ability to work in an environment with multiple technology infrastructures
  • Ability to manage stakeholders and vendors
  • Ability to execute decisions using strategic and tactical skillsets
  • Ability to effect and influence change through a collaborative and inclusive style
  • Ability to work closely and effectively with a diverse group of administrators in a variety of settings and activities, including normal daily operations and projects


QualificationsMinimum Requirements
  • Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
  • Six (6) years of professional experience managing IT applications, projects, services, and/or processes within a department
  • Three (3) years’ experience in a managerial or supervisory role, which includes:
    • Managing personnel, developing/mentoring direct reports, and completing performance reviews to ensure continuous improvement, high performance, and employee retention
Preferred Qualifications
  • Bachelor’s or post-baccalaureate degree from an accredited institution of higher education in computer science, computer engineering, information systems, information technology, or field of study related to the work performed
  • Nine (9) years of professional experience managing IT applications, as indicated above
  • Four (4) years’ experience in a managerial or supervisory role, as indicated above
  • Experience with one or more of the following:
    • Campus Solutions
    • Student information systems, including managing system modules/service areas
    • Managing enterprise application patching and regression testing functions
    • Working with application development teams
    • Oracle PeopleSoft Campus Solutions
    • PeopleTools 8.57+
    • Integrating enterprise student systems to 3rd party applications
    • Analyzing business processes and best practices in a higher education environment
  • Accessibility, universal design, and/or user experience/user interface (UX/UI) design certifications (e.g. Certified Usability Analyst, Certified User Experience Analyst, UX/UI Master Certification, etc.)
  • Project management and/or business analysis certifications (e.g. Project Management Professional, Certified Business Analysis Professional, etc.)

Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Dec 22, 2020
Unposting Date: Ongoing




Diversity Profile: University



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Job No:
Posted: 12/23/2020
Application Due: 1/28/2021
Work Type: Full Time